Chili's Grill & Bar — Restaurant in California

The food is amazing but unfortunately I feel like I can never come here which sucks because this is one of the only Chili’s in town. A lot of the servers here went to the local high schools around town, so they tend to recognize the people like me that come in, and everytime I come in one specific server named Jocelyn happens to be there and makes the experience so uncomfortable. I came in with a girlfriend of mine to have lunch and the place was very empty and no one helped us or introduced themselves as our server when we were in Jocelyn’s sections, so that means we purposely weren’t helped. Finally when someone did come to help us we didn’t have a specific server it was a bunch of random people which effected our dining experience because they weren’t all communicating with each other when everyone else had one person helping them, 2 different people came and took our order even tho I told one of them someone helped us they said they needed our orders again (so unprofessional) I’m pretty sure Jocelyn lied and said something about us to the whole wait staff because every person who helped us was so rude they kept forgetting our sides and didn’t give us the right entrees, no one asked if we needed refills, even my friend felt the horrible mistreatment and wanted to leave and take our food to go, so we paid and left a bad survey at the end and did not tip :( I guess don’t come if you’re young and went to high school here because the dumb girls wanna act like it’s...

I am a local business that decided to stop by for lunch with my wife. I walked into the restaurant at about 1:20pm with no one at the front door to greet us..there was two ladies standing there waiting on someone to help them also..they said us that a lady from the back said she would be right with them but no one had came out. Some one finally came out and seated them, the immediately went straight back into the kitchen area as the front door started getting busy...I took it upon myself to go the back and look for a manager to complain. I bumped into another server and when i told her what was happening she said she had already knew what was going on. I walked back up to the front a guy walked up and I asked if he was the manager..he said yes. I told him what was going on and he immediately went defensive..instead of apologizing and helping us he had every excuse in the book for the mishap.He never fixed the issues..just wanted to argue his point. We walked out and he continued to talk like he did care if we stayed or not. I will definitely never go back to this Chillies..very unprofessional if this manager is going to deal with customers this way I would fire him. I will make sure any business I deal with gets a ear full from me on the way this staff handles their customer..I will be contacting the Franchise Owner to...

The food was eh! Outdoor seating was very nice! But the food was not as good as it usually is! I got the 3 for 10$ (Crispy chicken). The potato soup was on the cooler side and the bacon was very dry (still not horrible). The chicken WAS NOT crispy, tasted good but it was kind of cold and soggy! I also got the Texas fries, these were bad! It looked like they made it eight hours ago and served it to me! The fries were soooo soggy in the middle and soooo dry on the edges. The cheese was frozen on there, as if they had prepared hours before. The best thing about it was probably the jalapeño! I got there an hour before closing and I guess that was my fault. Because the service wasn’t awesome either! There were two waiters. Our waiter was working very hard, cleaning and helping people! But he seemed more concerned with cleaning than the service! The other waitress was standing at one table with her friends and once they left, she went inside, never to be seen again! I wanted a lemonade refill and I it took more than 20 minutes until I was able to flag the waiter down! Three stars because I think and hope that it was a one time thing and because I got there a bit late! Which is on me but they are open... whenever I go, there is always a level of quality that I enjoy and learned to expect that level. Last night was kind of...