Domino's Pizza — Restaurant in California

I ordered a few pizzas here for delivery and received them in a reasonable amount of time. Credit where credit is due. One was a plain cheese pizza for the kids as that is all they'll eat. The 8 year old complained that the pizza was so spicy it was burning her mouth. I kinda felt like she was overacting. I felt like an ass when my 3.5-year old started freaking out and crying because HIS mouth was burning as well. I decided to eat a slice and can confirm the pizza had somehow been contaminated with jalapeño or peppercinni. I called and was super cool about the situation. I simply wanted the pizza replaced so the picky kids could eat. After being on hold for 8 minutes, the call disconnected. I called back and spoke to a young woman who had me on the phone with the manager within a minute (their choice, I didn't ask for her specifically), and her general attitude was I'm wrong (I guess I must've been lying) and that it's impossible for there to have been anything spicy on the pizza. She told me to bring the pizza in so she could verify, to which I replied I had paid for delivery and that it would be appropriate for them to have someone swing by with the replacement and that they could take what was left of the spicy pie with them. She said it would be at least an hour and a half. That's ridiculous, considering I already paid, and I'm right around the corner. I'm dealing with kids and everything else, hence the delivery. After her generally bad attitude and insinuations that I was trying to lie to score some free pizza, I agreed to go there in person. So I arrived about 10 minutes after hanging up, and they already had a replacement pizza ready to go! Hooray! However, after the manager fought so hard against providing decent customer service, I insisted I talk to her face to face. Would you believe it? She had JUST clocked out. She was still there, though, so I proceeded to call her out. I made the trip thanks to her. She should have to deal with this directly. She came out after I blasted her for trying to hide. At this point, I'm obviously pissed off. Her smug attitude continued as she opened the pizza and stated that there was, in fact, no hot sauce or peppers! Of course, there weren't. But, something accidentally found its way onto that pizza and into my kids' mouths somehow. The whole time I'm interacting with this woman, a young lady cutting the pizza behind her was smirking and smiling like this whole ordeal is funny. Overall, these women are ruining that franchise and putting their own jobs at risk. Maybe they don't care! That's fine, but they should quit instead of cutting corners and putting people through situations like this. The best part was when I got home and decided to look at the receipt. There was a special note under the pizza order that said clean pizza cutter plz. I wish I could upload the picture (I just realized I could upload images)! Someone clearly knew this was a possibility and likely the cause of this issue! And yet they treat me like I'm some petty liar trying to scam them out of a pizza. Take your money elsewhere and support a business that doesn't laugh at toddlers and small children consuming jalapeños and experiencing...

Update: its been two weeks since i made a formal complaint to Dominos corporate w/ no response. Clearly Corporate doesnt care. I initiated a charge back to my credit card company as they never refunded me for something they never gave me.

the Tracker is not a true real time tracker. here is my stories. (2 of them several weeks apart) Story #1: I Ordered Pizza and breadsticks trying to work around my lunch hour at work. Tracker said my order was ready come in and get it.. i leave work 10 min away arrive and they tell me that my order hasn't even been started and they are sorry but a huge order came in before me but they will make it right now and it will be ready in 12-15 min. I told them i could not wait and to just to make it and ill show up before noon to pick it up (i'll sneak out of work and just get it). Well, I arrive an hour later and they made up another excuse. Told them just to forget it and i left as i had to get back to work no refund no coupons for future orders Whatever! Story #2: Same as above however i ended up waiting 15 min after the tracker said my order was ready and to come inside and it wasnt even started.. I have also complained to corporate 4 days ago with no response so in sense, Dominos ripped me off $21. Keep in mind the pizza is good but the service is horrible and corporate doesnt care, the local franchise manager doesnt care either when u want to make a complaint or want a refund on an order...

I don't know why the space from the end of the counter to the wall is so small but it makes me uncomfortable, seriously. It's big enough but I hate it. Anyways, Dominos pizza at night is the best thing ever. Plain cheese, nothing to difficult. You need to understand; Dominos was something else back in the the day. I don't know what they did with the recipe but it works. It tastes better than it used to. When we ordered two large pizzas the guy said 15 - 20 minutes wait time. Me and my dad went back inside after 10; guy asks us what the name was, dad says the name, the pizza comes out immediately. Obviously be patient with these workers cause I only saw like 2 or three last time I went in there but if they say 15 - 20 minutes, check in within 10. If it's not done by then, it's okay but I can guarantee you, you'll get your pizza on time. Anyways. There is nothing else to say; if I could by the dominos and build a bigger space between the end of the count and the wall, I would. Would I change anything else? No. Thanks to the guys working on June 28th at...