I Love Teriyaki — Restaurant in California

This place has seriously took a toll for the worse I have been a customer at this location for many years now and never had a problem or complaint until a couple of months ago. I’m not sure if it’s new management but the food lacks taste and the cashiers (young girls) are extremely rude and unprofessional. On Friday I placed a phone order I was told my food would be ready for pickup in 15-20 minutes, when arriving I waited another 45 minutes. Folks that placed orders after I did were receiving orders before I did. While waiting for my food I noticed both ladies working in the front with no masks, on their phones, gossiping, hitting the nozzle of the sauces on the unsanitary counters. There were many others that I spoke with who ordered over the phone and were very upset as they had to wait over 30 minutes as well. Very disappointed I’ve also contacted the owner Joseph by email and still have not received a response! I will start going to the location on power inn ! This store needs to follow safety procedures especially with the increase in covid-19 as well as their staff. I won’t be...

I def do love teriyaki! I used to work at a sushi place back in the day and the food here hits that sentimental spot that makes me happy. Specifically the Cali rolls here are EXACTLY how I like: they're made with Kani salad with a little mayo before they're rolled up with avocado. Some places make Cali rolls with just the fake kani stick and that's not my jam. The gyoza here is perfect too. And I love their gyoza sauce. Even when I door dash from several zip codes away, they still arrive crunchy! The amount of filling in them is perfect. Hubby tried the spicy Thai chicken last time and he was really pleased with the amount of spiciness. Some places you can barely taste any spice, but this dish was an enjoyable level of spiciness without being torturous. I'm picky with my cuts of chicken and the pieces here are never weird. I will say their chicken can be in the dry side sometimes, but I actually prefer that. This is my go to fave...

Their customer service is so poor here. I literally waited almost an hour for a plate of noodles 🤦‍♀️🤦‍♀️🤦‍♀️ how insane is that?! The people who ordered after me, still got their food first. And when I asked if my order was ready. The girl was like, "Oh, what kind of meat did u have in the noodle plate?" I told her beef. The girl said, "oh, the beef takes a longer time to cook, so they are still cooking it". Last time I checked, you can eat beef RAW. Also, no. Beef does not take long to cook. Even then, if I was to tell her whatever meat I had, the answer would still be the same, "It takes a longer time to cook". As I observed to see if the kitchen brought out any more food to the front, which they didnt. My plate was waiting on the counter the whole time in front of the girl that I jus got done talking with. 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️ People here only cares for the money. Very poor customer service. This has happened...