Jack in the Box — Restaurant in California

So today, I got into an argument with an employee named "Rail". This 1 star is not aimed at jack in the box, but at Rail, but he is an employee and he represents jack in the box, so sadly I have to give a one. I came with my bike, left it outside, and ordered one drink. As I went outside to check on my bike, I returned back to get a refill, but Rail, didn't let me. He said once I left the restaurant, I wasn't allowed to get a refill. Uhh, I didn't even leave the property (parking lot) so why am I prevented to get a refill. He then stated it was a policy, but honestly how was I supposed to know? If it is, it should state on the menu next to the drink, that once you leave, you cannot get a refill. So I argued with him so that I can get my refill, and he kept referring to this policy. It is unfair that I didn't know, and even told him to show me this policy. Apparently he didn't have to, so how was I supposed to believe him? Then he told me to call the corporation, so I was, but my phone was giving me problems and only had my iPod touch, but with wifi I was able to call. So I asked him, is there wifi? He said yes, but when I checked, it must have been off because I couldn't find it. I even checked on my phone and no wifi. We argued some more, and his co workers came to see what was the problem. They admitted the wifi was down, but Rail still tried to argue with me. Then once another customer had arrived, he had to end this argument, so he told me to get my refill but to never return again. So I am being "banned" because I wanted a damn refill? He is just an employee, and he swears like he is the boss. This RAIL needs to face some consequences, and I hope the manager/supervisor reads this. I don't want him fired, as he appeared in his 40's so this may be his only job, and with the unemployment rate rising, but he does need to maybe have a talk with the manager/supervisor as he is making the place look bad, and maybe take a one week suspension break. Sorry Rail, but you NEVER disrespect a customer, you never argue with them and prevent them a damn refill, especially argue over a refill. Freedom of choice, freedom of...

Because there was police activity I didn’t go through the drive-through I got out. I entered the store and waited five minutes without being asked if I wanted to place an order I asked if they were taking orders inside and the manager’s response was we are we’re very busy and I’m giving someone a break right now, I informed her that acknowledging the customer and letting me know what it would’ve been suffice for me and I am I am extremely grateful that they’re open and that they’re working someone came to take my order. My order was completed in a timely manner it was given to me as I was walking out the manager said. “Pinché vieja que se valla a la Vrg” that was unbelievable and I said as I walked out I would be calling corporate. I appreciate ppl working in fast food and retail and understand that everyone is short staffed but this coming from a manager is...

Twice it's happened where I get off of work at 3:30 a.m. I'm hungry I get to the speaker box at the drive-thru with other cars in front of me and it was 3:50 a.m. and they had me wait before somebody responded asking me what I wanted to order and then because it literally had just turned 4:00 a.m. they apologize and said that the systems were down and they couldn't take my order and I complained to them and said I was here way before 4:00 a.m. and you guys did not help me they asked then if I can wait 10 minutes b* this is the second time they've done this ..unprofessional I was literally sitting there waiting to be asked about my order and I can hear the drive-thru employee chit chatting with the person at the window laughing and just wasting time. I already complained to their corporate offices let's see if they finally...