Planet Fitness — Local services in Santa Fe Springs

I had an utterly disappointing experience at the Planet Fitness in Whittier, CA, and I feel compelled to share this to warn others. As someone who travels frequently for work and visits multiple Planet Fitness locations, I can confidently say this is the dirtiest and most poorly managed gym I’ve ever encountered. The facility is consistently a mess, with equipment scattered haphazardly. The hygiene standards are abysmal particularly in the restrooms, which are so filthy they look and smell like they’re being used as a makeshift shelter by the unhoused. The wiping stations, meant to maintain cleanliness, are perpetually out of paper towels, and it’s clear the staff doesn’t enforce the policy of wiping down equipment after use. This lack of basic maintenance is unacceptable for a gym that claims to prioritize a clean and welcoming environment. To make matters worse, I was unfairly singled out by the manager for a supposed dress code violation. I was approached abruptly and asked to leave, despite never being informed of any dress code policy during my membership setup or visits. Meanwhile, I’ve observed other members wearing the same thing I was wearing, which makes the enforcement feel arbitrary and discriminatory. The inconsistency in applying rules is glaring, especially when basic hygiene protocols are blatantly ignored.

The worst part of this experience was the manager’s behavior 🤮. Her attitude was shockingly rude she barely made eye contact, gave curt, dismissive responses, and treated me as if I were beneath her. Her lack of professionalism and poor customer service skills left me feeling disrespected and unwelcome. It’s no surprise the gym is in such disarray with this kind of leadership. Planet Fitness would greatly benefit from investing in customer service training for her and ensuring better oversight of this location. I strongly advise against choosing this Planet Fitness for your gym membership. There are far better options out there that prioritize cleanliness, fairness, and respect for their members. Save yourself the frustration and...

• UPDATE (4 MONTHS in...)

Dropped a star for cleanliness. When I first started coming this place was pristine. There was a guy in here every morning cleaning Everything. One day a week I would see two guys, they would clean the trash cans in one of the shower stalls.

I haven't seen anyone in a couple weeks now.

Bathrooms have steadily gone from clean to gas station levels. Can't tell if it's Poop smears on some of the lockers but it's been on them for weeks. Urinals been out of commission all week. Changing stalls have the same issue.....

Cmon yall, I know it's not a "premium gym" but what happened?

The pix I took are a couple weeks apart.

Been coming 2 weeks straight.

PROS: Staff is friendly (protected my headset when I left it in a locker). Gym Cleaned every morning the bathrooms stay clean, and the Spa portion feel clean as well. I come early and for the most part you can always find the machine you need available and operational.

lots of machines/cardio equipment

Stock Playlist is decent (I like that every song is shown at bottom of TV screen) I stopped using my own music.

Use the Chair massage everyday, Water massage is great for the legs/gluten but doesn't seem to do much for my back.

have yet to use or see anyone use the tanning stations

CONS: No free weight(bump plates) squat rack or bench - ONly have Smith machines. I can see parking as challenging when it does get busy later in the day.

This location doesn't provide body wash/shampoo in their showers (if it did I'd give it 5 stars)

SUGGESTION/REQUEST: Provide soap/shampoo dispenser in the showers. A blow dryer in the 2 mirror areas would be...

I'm not done with my membership elsewhere, but I checked this spot out since I'll be new to this neighborhood soon. I'm definitely going to be switching memberships when my other membership at 24HF expires. I was especially impressed with this gym's cleanliness and tons of (working) machines. The young lady who gave me a tour, Kaitlyn, was awesome at explaining all amenities, trainer schedules, and memberships available. There is no pool or saunas here, but I've never used these anyway. The atmosphere felt friendly and safe. There is security here, a plus! The deciding factor... this gym is 24/7, clean, with tons more machines (that don't have "out of service" signs... ughhhhh!). 24HF has a gap for the entire area where I've lived... Whittier, Montebello, my drives are usually far for a 24HR gym, which is funny bc that is their name, but some are still not 24 hr... so,...