Lucky Chinese Food — Restaurant in California

Last night visiting this restaurant had to be the most humilating and total lack of respect for the customer I've ever experienced. Before I explain my problem regarding last night I will focus on the positive. I live in El Cajon and there's a multitude of restaurant choices in the area. I have visited location on several occasions and up until last night had no issues or complaints. The food is good with great portions and fresh. The staff has always been courteous. So regarding last night 2/16/17 I had a strong craving for Orange Chicken with Salt and Pepper Wings and some hot and sour soup because the weather was chilly. I placed my order online which was the first time ever doing so since the location is about 5 minutes from my house. Also the restaurant was closing in 45 minutes and I just wanted to make sure I order my food promptly. So, my girlfriend orders my food for me while I was driving and I showed her the menu items I wanted. Clearly the wings say 5.99 and the Orange Chicken says 7.99 for a large portion and that was what I ordered. So we arrive at the restaurant and I noticed the total had 7.99 wings and orange chicken 7.99. So I show the cashier the price online and the address and the menu to make sure I wasn't delusional and making up anything. Of course, she didn't know how to handle the situation so she called her manager upfront. I showed him the menu online that I ordered from and the pricing. The only difference on the entire menu was the wings showing 5.99 online and the restaurant signage showing 7.99. Now I began to explain to him that I just called in my order and there was a price discrepancy of 2.00 dollars. 1st, he tells me that he didn't put the price online and he couldn't honor that price. 2nd he explains that the price is over 5 years old and it's no longer the price. 3rd, he tells me that I didn't read the correct menu and it was my fault that I ordered from a "Google" menu. So all the while he's talking I calmly asked so are you going to lose a customer tonight over 2.00 dollars. I told him I had been to this location many times in the past 5 months and I was craving the menu I placed. Are you really going to let me walk out the door with no food and lose a repeat customer. He "politely" said that is your choice but I cannot give you the wings for 5.99 and I'm sorry have a nice night. Now, I understand situations where customers complain and have frivolous requests. Here was an example of poorly executed customer service on part of Lucky Chinese Fast Food. They will not be getting my business no more and I'm sure to tell friend so they can tell a friend of...

Our first time in this establishment, located on Magnolia Street, El Cajon, CA. Our car was getting an oil change so we decided we'd try this place while waiting. Very simple, interiors, actually dated, a few chairs, tables & booths, seating for possibly 25 - 35 guests. It was a sort of "buffet style" as you walk in the door & greeted by the staff behind the enclosed buffet counter, where you can view the hot food selections in the warming tables, where the a lady was dishing out your choices. The menu above the wall behind her explains the serving choices - 1 entree & sides, 2-entree & sides, etc., with corresponding prices below it. Since it was just lunch, we decided we'd share a 2-entree plate. The lady dished out a good-sized serving of our order - Mushroom Chicken & Orange Chicken with some fried rice & noodles. We excitedly sat down & started to eat. Delicious!!, we both agreed, as we compared this to a very popular Chinese fast food fare around (Panda E..). These items were very freshly made, not overly seasoned or coated w too much batter or overly sweet & sour. Surprisingly good! As we got our call that our car was ready. I was so focused on enjoying my food that I completely forgot to take photos of it. We are returning soon, & I will definitely update this review of a great new "find" in El Cajon, for delicious Chinese food! Until then, try them, they're near a Starbucks on B...

Let me just start and say I have been coming to this establishment for 2 years. I have never had any problems with my order. Since I moved and considering gas prices are at an all time extreme I only come once a month. Last I came in may recently and spent a good amount of money. I specifically asked if everything was in my order which was a big order and plus I had to wait 15 minutes . To my surprise when I get home I’m missing several items. When I called first I was told I can only get certain items back not the full items to be replaced. I didn’t by half of a meal, if I wanted just rice and noodles that would have been just my order. The lady I spoke to never put my name down. Every time I call, there is no manager. So basically I got robbed from this establishment. They took my money and didn’t provide great customer service. I will make sure I let people know to be careful when entering this establishment. The management has changed or something and the people at the counter just seem like they don’t care. How would anyone feel when you pay your hard earned money and don’t get what you pays for? Never coming here again. There are...