Papa Murphy's | Take 'N' Bake Pizza — Restaurant in California

The guys that work here are always hustling their butts off! The other day I ordered a pizza online from the parking lot, by the time I got my kids out of the car and went inside to pay, it was ready, not even 5 minutes went by and we were already on our way back home. They always accommodate my quirky special requests (my kids like to eat the pizza sauce by itself, like ice cream, with a spoon while the pizza is cooking). Now when I go to pick up my order, they always have 2 sides of pizza sauce included with our order. It's silly, I know, but I think it's sweet and shows extra effort and kindness. One kid likes pepperoni only, one kid likes sausage only, but they both like LOTS of their 1 preferred topping. I order a sausage & pepperoni pizza, then re-arrange the toppings when we get home so we end up with 1/2 double pepperoni, 1/2 double sausage pie (There's no way to request this doing an online order without paying for 4 toppings when it's really only a 2 topping pizza) I mentioned this once when picking up our order, now they make it that way when they see my name pop up on their orders. Again, I know it's silly, but it's just another small thing that means a lot to me. If you've ever had 2 tired, hungry 4 year-olds complaining about pizza toppings they don't like on their pizza, then you know what I'm talking about, it's a small thing, but a big deal at the same time, I just really like the guys that work here, they're young, but they're always working hard, always super nice, there's never cell phones out that are more important than making orders, I never overhear any vulgarities or cursing from the back room etc. It's always a nice experience coming in here, and my order is...

WORST FIRST EXPERIENCE GETTING PAPA MURPHYS AND NEVER WANT TO GET AGAIN. I'd give negative stars if I could. Had ordered through door dash for delivery then canceled the order. Door dash stated that they could only refund the drivers tip(had free delivery) because they had already starting making my pizza. So I called and spoke to someone there at the store. He stated that the store had received the order and that it showed canceled. I told him what door dash read and he told me to come on in, they'd get started on the pizza and we'd get it all figured out. Im thinking okay no problem he was very nice on the phone. This was all around 5-15pm I get there ask for my pizza and the manager(didnt catch his name and it wasnt who I spoke to) very loudly and rudely told me it was canceled. I explained what had happened and what i was told. His response was we can start making it but you'll have to pay for it. I explained i had already paid for it and got a straight no from him. I told him it has already gotten charged to my account and received a no from him. Frustrated I paid yet again for my pizza and was told by the nice female worker quietly as if she didnt want him to hear for fear she'd get in trouble or something that I could come back in and get refunded if it showed a double charge. I thanked her and waited for my pizza to be made that I was told on the phone that it already was being made but not had been. Got the pizza, went home and looked at my account and sure enough was charged double so for one family sized stuffed pizza and one thing of cookie dough cost me $50!...

Came in at 8:39 ordered a pizza asked if still open and the young man named Carlos said yeah.never said a word after that took our order never said a word he had a 👀 f disgusted on his face he was mad. Don’t know why asked if he was open and he said yes. When making Pizza he took handfuls and just threw it on there in piles never spread it around, and then on top of that, he kept wiping his forehead four times why making my pizza and it look like he was doing it on purpose at that point I was gonna ask for a refund, but I thought you know what this guy is not good not gonna get anywhere with them and I would’ve ended up having to call the sheriffs and never once said welcome in what can I get for you and thank you for coming never once I will never come back in to your store again I’m the one that normally orders 10 pepperoni pizzas for the kids after a game or practice I have never had a problem with this place except for tonight he was the rudest person I have met.he made me and my wife fell like we were a nuisance for coming in and ordering I know you have cameras so go take a look at 8:29 if you don’t like your job then you shouldn’t be working customer service .im not going to eat the pizza and here...