Pizza Hut — Restaurant in California

We have been long time customers for this place as we've lived in this area for over 20 years. What drove me away initially was the quality of food. But it's been a few years and after reading the recent positive reviews, my wife and I thought to come back and give it a try. Boy do we regret that decision. Let me be clear, the pizza itself was really good. It was fresh and cooked just right. The biggest turnoff for us was the customer service. We had placed an online order. When we walked in to pick up our order, the screen was already showing my name with a "Ready Time" (we were 2 minutes past at this point). So we walked in and there's a girl making pizzas. She looks at us but says absolutely nothing. No "Hi There, we'll be right with you" or any form of a warm customer greeting. She continues making the pizzas in a growing blatant silence. After about a minute of us standing there and after two of now regular blank glances, I ask, "is there anyone else available to help us?" She responds with "I'm busy making these pizzas at the moment" and continues what she's doing, leaving us to do more standing. After she finished her pizza and put it into the oven, she starts on a different pizza. Still no assurance to us of any kind that we can expect someone to help us. So we continue standing. As this insanity continued, I was forced to ask again, "Is there anyone ELSE available to help us?" She outright ignored my first attempt and didn't acknowledge my question. This forced me to address her loudly as "Ma'am?" TWICE! After the second "Ma'am", she looks over and says, "I'm busy with these pizzas". Meanwhile, I can hear someone else who is out of sight at the moment on the other side of the room. But they remained silent as well. And this girl does not once call on them to help us. Another minute or more goes by (total of 4-5 super awkward minutes) until that other person comes out from the other side. No warm greeting of any kind. I point to the screen and say, "that's me, the second name on the screen". He gives me my total and processes my payment. As he hands me my receipt, he says we'll let you know when it's ready. To which I reluctantly ask what the issue is because the screen says my order was ready 6+ minutes ago. We're told the pizza is out but he still has to go back and cut it. We waited another minute or so for that to happen. Even when we got the food, we were so turned off at that point from a customer service perspective. Overall, even if we wanted to come back for the food, the level of disrespect and the overwhelming lack of warmth or regard as a consumer is so disappointing. It will definitely keep us from returning. If you're not up for talking to people or being able to remain cordial, then don't be in a...

I called and asked what the price for a stuffed crust pizza with pepperonis was. The lady said for a stuffed crust with cheese it is 14.99 and any additional topping is 1.50 on top of that. The price was fine however when I asked politely when that changed from 11.99. The lady on the phone laughed and said it has not been that price for 3 years. I said I ordered one at that price 6 months ago and she laughed and continued to argue and say that I must have had a coupon. I really dont understand why food corporations continue to hire garbage that feel they have the right to argue with their customers when they are the ones providing a service to the customer. I eat pizza probably one time every 2-3 months because I am always training for my sports. I will never again go to this establishment because this is not the first time they have been rude. I live less than 1200 meters away and when their delivery driver brought me my order one night not only was the food cold when i live that close but when I tiped him the price for one gallon of gas he smacked his lips and said that's it. Living that close and he had a gas saving vehicle he is lucky I did not tip him for a quarter tank of gas. If you do not mind being treated rudely by someone who works at a fast food restaurant then go ahead and order as for me and the many family whose kids I train for athletics around here we will not be supporting this establishment. Anyone have any recommendations for a pizza joint that has stuffed crust pizzas for our team banquets please let me...

I have used the phone order MANY times and they turned out GREAT. However, this was my FIRST time to use ONLINE order and it was a TERRIBLE and EMBARRASSED experience.

I noticed after I placed my order online, it showed it will be done in 13 mins. I called in the store right away to tell the person I want those 10 pizzas to WAIT for cooking and be ready by 1145am for me to pick up so they will be nice and hot like how I ordered by phone before. The person on the phone said OK, no problem.

I went to pick up on time and everything went right so far.

After I put down the 10 pizzas and ready to serve my 40 guests, I found out ALL of my pizzas were COLD and tasted like the pizzas have been cooked already and sitting there for at least 1 hour....NOT THE FRESH and HOT pizzas that I ordered MANY TIMES BEFORE!!!!!!

I was VERY EMBARRASSED in front of my 40 new guests and they had a HORRIBLE experience with pizza hut as well...since many of them were the FIRST time trying pizza hut!

I hope the management will call or email me to MAKE UP for this TRAGIC because NOT only myself suffered, but 40 other people suffered from this poorly executed cooking.

My ticket #0004 ordered by 8/17/19 at 1043am 10 pizzas

Thank you for reading and I wait...