Subway — Restaurant in California

Poor customer service! I went in and ordered a sundwich yesterday 3/10/2022. to the Subway at 2648 Watt Ave Suite 101, Sacramento, CA 95821. The lady running it gave terrible customer service. Not only did she and the younger male employee present at the time ignore me for the first five minutes in the store, (with only one other customer in front of me), but then when it was my turn, I asked her to make me a cold turkey sandwich, footlong on sourdough. She made the sandwich alright, but then overcharged me for it. When I asked her about it and asked for a refund of the overcharge, (she at first agreed that she charged me too much) but then she got confrontational, and refused to correct her mistake. She ignored me for five more than 5 minutes while I was waiting for her to give me the change back (she was helping one customer) and did nothing about it. I told her that she gives poor customer service and that she has lost Subway a customer. It was not that much money, but her poor handling of the situation, was disrespectful and theft....

I gave the star because I love Subway sandwiches. this location though is one I will never return to unless its to get my money back. Ordered online with the subway app and went to pickup my food. The cashier had the cashier had the whole store dark with no lights and struggled to come to the door just to tell me she had to closed early. I told her my order says its ready for pickup and she said sorry and closed the door. I walked back to my car to view the app and try to get a refund then the app changed order status to picked up. I clearly did not get my food then homeless people started to show up and began knocking on the windows to Subway. Then the homeless started fighting right there. I locked my doors and waited for the cashier to come out so I could ask about why the order said picked up. I ended up just leaving because it seemed sketchy and too dangerous. By far the most horrible experience ever!!! At a Subway...

Let Me Start When I First Walked In The Lady Was On The Phone Sitting Down. She Had Her Conversation Told Me Hold On I Stood There Waiting To Order She Comes Puts The Lady On Hold But Had Her On Speaker. I Tell Her I Need To Order Three Subs So She Tell The Lady On The I Gotta Go Customer Wants More Than One Sub. Okay So Now She Proceeds With Making Them The Meatball Marinara Was Dry I'm Talking No Sauce Really. The Veggies Looked Old The Trays They Came In Very Empty She Had To Keep Going To The Back To Grab Veggies As They Didn't Have Any Up Front At All The Bread Was Sitting On A Stand Near The Floor Barely Had A Variety But Two To Pick From. My Overall Experience Was Terrible And I Will Never Ever Spend My Hard Earned Money At This Particular Subway Ever In Life It Was A Ghetto...