Taco Bell — Restaurant in California

My family is regular Taco Bell customers, unfortunately today we had the absolute worst experience ever in a Taco Bell. We’re on the road home from Disney and made a mobile order at 12:19pm to get in and out quick but that didn’t happen. We get inside and there were tons of customers who had waited up to 45 minutes ahead of us in the dining area, each of which extremely upset with the wait. The irate individuals were making sure that your new customers coming in were aware of their wait, and most of them left without ordering. They weren’t wrong, as I waited 40 min for my mobile order… In that time, as the team started to catch up, I had several people who came in well after my family, and tons of drive through cars get their orders before me which now made myself upset, requiring me to go to the counter, let them know my experience, only to be told “my bad” by the cashier, no sorry even once while we remained in the restaurant until we left at 1:20p. Meanwhile, the manager had to refund two customers who waited half the time that I did for their orders because they couldn’t wait any longer. That same manager, stayed non-existent, didn’t rally his team, didn’t help with orders, and stayed unavailable during this situation. I could probably give a great deal more about the experience but I’ll...

We were heading North and Stopped for some quick food. We were dissapointed. I was in shock how dirty the whole place was. Restrooms were dirty, the condiment counter was a mess and not stocked. I ordered 2 mexican pizzas 1 with no cheese and tomatoes and easy on hot sauce. That pizza was smothered with sauce. The 2nd pizza I said I am allergic to tomatoes, no sauce no tomatoes. I was watching the cooking line one person put tomatoes, I stopped her and said "no tomatoes I am allergic" the middle prep person started to pull the tomates off and made the girl next to her cut it with the cutter that was full of tomatoes, and stuff it in the bag!. The end prep person tries to give it to me. My daughter-n-law said "she can't eat that you cut that with the cutter it has tomatoes on it and you pulled the tomatoes off, you have to change your gloves and wipe and clean the cutter" the prep person says "I can't wipe it" she didn't understand allergic! I asked for the manager. She came and I explained I can't eat that and explaned my allergy.. She fixed it with clean gloves and no sauce, showed it to me to make sure the order was correct. She apologized. All employee's should know what "Allegic" means! The girl taking the order was having a had time too. I can say this was not a good visit...

It brings me pleasure to submit a “5- STAR ⭐️ Review” for “Curtis,” the Restaurant Manager of Taco Bell in Stevenson Ranch, CA. Curtis delivered an “EXCEPTIONAL Customer Experience that leaves me “THRILLED!”

I went to the drive-thru and placed my order for two chicken cantina tacos with “Only” nacho cheese. Well they made a mistake on my order and put “Everything” on my tacos and I didn’t discover the error until I made it home and opened my order. I called the Taco Bell location to let them know that my order was wrong and Curtis without hesitation apologized and told me to come back at my convenience and he would replace my meal and give me a free taco coupon.

Curtis understands what Tailor-Made service is all about and he is definitely an asset to the Taco Bell company.

His staff is a representation of his Leadership full of positive vibes very efficient, helpful, friendly and thorough.

Words cannot express my appreciation for Curtis and his professionalism, leadership and courteous service.

Thank You Curtis for making me feel Valued, Important, and Appreciated as a customer. I will continue to recommend your restaurant to all of my Family, Friends and Business...