TOGO'S Sandwiches — Restaurant in California

My son picked up takeout Asian Chicken Salad for me, but it was missing the chicken. He called and was told to come and pick up a replacement and bring the salad back. I understand mistakes happen. What happened next was no mistake. My son returned my salad mostly full with a few bites missing. I did not realize chicken was missing until I started eating it. My son was charged for the replacement salad, with 20% discount. But no refund for the original salad Togos took back. So I paid for two salads and was left with one. I called Togo and was told the manager instructed them to charge mforvyhe replacement. She refused to give any information to speak to a manager, was told, on vacation, at the event tomorrow, or could be in Saturday but too busy to speak to me. I was to I was an "immature person", because I informed her if I could not speak to a manager with a few days I would call corporate to find out the policies and because my voice was loud. My voice was slightly elevated to try and get a sentence with her continually talking over me. Where can I find the policies that address this. I am not immature but a senior citizen who knows the value of a dollar and doesn't appreciate paying for something that was taken back.

I wanted to update this review. The owner reached out by email a few days after I submitted this to Togo's corporate site. The charges for both salads were reversed to...

Landon is the worst. I wish the other male had a name tag on. Each polar opposites. The other kid was welcoming. Smiled, polite & thanked people leaving. LANDON was rude. I expressed food allergy. Asked question about menu. 1st time visit for children. Wanted mini sandwiches. No line in store. He had an attitude. Made faces, rolled eyes. Huffed & puffed, stormed/ tossed things about. It made for a very unpleasant experience w/small kids. It wasn't rush hour. 1 other person came as We finished. Again the other young man assisted and was "yes sir" & kind. Landon is the true definition of a teen who hates his job & it shows. With allergies I never seen him change his gloves nor wash his hands additionally between the sandwiches however I did try to order in a way in hopes he came from back with...

I love Togo's and usually have no problems. Last Sunday I called at 6:25 to order sandwiches for pickup the guy that answered said they were closed I told him your website says you close at 7 he said they had no control over that and they were closed. I told him that management should change the hours on the website then. Tonight I ordered two sandwiches for delivery I had no problem with the delivery it arrived on time the service was great with doordash my problem is again with Togo's. I always look forward to the pepperocinis on the sandwiches I always get it Togo's Style because it's supposed to have pepperocinis on all sandwiches. Tonight neither one of them had pepperocinis but they had a lot of pickles on them. Very disappointed in Togo's it'll be a while...