B.GOOD — Restaurant in Cambridge

Don't know what I expected, but I managed to get disappointed anyways. It was ok: I didn't get beaten or robbed, no need for hospital visit or police report, so almost warrants a 2 star rating; only yelled at, treated like an idiot and overcharged. YMMV.

In more detail: My burger that I ordered with cheese (and paid extra for) didn't have cheese.

They sold me a drink that didn't exist and what I never got either. Charged for it anyways though.

Didn't get the receipt; didn't insist on getting one because of a naive implicit trust on people and places. Silly me.

The ordering process / experience was mildly disappointing. A person pulls you to the ordering desk from a distance, asking questions faster than you have realistic chance of figuring out the answers and gets clearly frustrated by my slowness. This behavior would be somehow justified during rush hours, but now there was total of two customers in the whole restaurant. Overall emotional message you get is "are you retarded or what? Could you be any more slower and more confused? Thank you for wasting my time."

Part of getting the food was not substantially better. This is more on the subjective side since I'm coming from a culture where names are not really used; they are treated as verbal alternative ranging from elbowing to shoving one to the ground depending on loudness. The process of yelling your name repeatedly is totally fine if you are trying to prevent someone from being hit by a car. For serving food? Eh. Feeling uncomfortable with it (and yes, the whole restaurant still has only one person without a meal in front of them; one could just bring it to the table without any changes in the overall efficiency on the restaurant side). Anyways, this experience is repeated again just because the order was missing half of the items on first round. -- On both cases, especially on the second time, I get this feeling of doing something wrong and not being welcome here. Why? Unclear. Maybe I'm just being crazy. Small possibly contributing things might be the personel not saying anything (like "here you go" or "enjoy your meal" or whatever empty words normally used) when I come to the desk, just giving this frustrated/annoyed empty stare with awkward silence.

Good parts: The burger was ok. Not amazing, but not horrible either; kind of average. Got nausea and diarrhea afterwards though. Restroom facilities were fine. WiFi worked. Sweet potato fries were eddible; undercooked to my...

I've ordered from here a couple times on my lunch and for the most part, the food is good. I always get the Kale Crush smoothie, which is great. Today the experience and the spicy avocado & lime salad (bowl?) was a miss for me. I had a coupon (which don't work in the app or at the in-store kiosk) so I walked down to order lunch and use it. The menu they have posted on the board in the restaurant is confusing compared to the app. I settled on the spicy avocado & lime thinking it was a salad because I had gotten a bowl in the past that I personally didn't care for. The app had told me to scan the QR code in the store to earn rewards, after 3 tries of scanning it, this transaction apparently would not be earning me any rewards points. Whatever. Was pleased when the cashier gave me some more coupons (again, in store only) with my meal, thank you! Got back to the office and discovered what I thought was a salad was the bowl thing I didn't care for in the past, hoped it would be better this time. Second bite was a mouthful of the little lime wedge that was mixed into the bottom. Would probably be better in the future if the lime was on top of the dish so the unsuspecting diner doesn't take a massive bite of sour citrus. The rest of the bowl was doable, the avocado and chicken were great, but there were a lot of kale stems that were unchewable; I think most people prefer kale leaves. Basically, I like ordering from you guys most of the time, but there is definitely room for improvement (especially if the coupons could be redeemed via...

I am typically a fan of B. Good! However my experience on Third Street wasn’t really good today. I ordered a avocado chicken sandwich and it was served missing it. How is it promoted a avocado sandwich when that Is missing? I asked the server behind the counter to remake it and he took a half eaten sandwich and added the avocado paste to it. I’m pretty sure this is a health code issue. I demanded it to be made over and received an attitude behind the counter. In addition, an order of sweet potato fries was not prepared and I had to show my receipt to prove that I had previously ordered this item. I find it ironic that the cashier asked me to post a Google review before even receiving my order. I originally was going to blow it off! However in retrospect! I am compelled to leave a horrific review because of a unprepared staff that should be consistent through out any B. Good brand location. This was not platinum service and I’d have to say this place f#%k¡ng sucks! I will never set my 2 feet in the door again!...