Moscato Italian Restaurant — Restaurant in Camp Verde

My husband and I finally wanted to try this place out. When we go out to eat at a nice restaurant, we expect to have an overall great experience.

Our server, Fermin, did not seem to share that same sentiment. He didn’t bother to share the entirety of the night’s specials with us. We overheard the server telling specials to the table next to us that sounded great but we weren’t told about them.

He also did not tell us what menu items were no longer available which is a big problem because it left my husband severely disappointed as he was looking forward to the only two entrees that the kitchen was out of. Wouldn’t you think to tell us this in the beginning? Not after we order which is what happened. It left a sour taste in our mouths.

He ordered the lasagna special which we were originally told that they ran out of but magically the kitchen found two more pieces according to our server. The table next to us ordered one which came out before ours. It’s looked delicious so my husband expected to get the same. He did not. It looked like the leftover scraps were thrown together. It was not the one large piece that we saw given to the table next to us. It was not presented well.

Our server checked on us once throughout our visit. Two seconds after we got our meals. He seemed frantic the entire time. Didn’t take any initiative to connect with us at all.

We felt rushed. We also felt forgotten. He forgot our order as soon as he took it. We asked for extra bread which he also forgot about and then lied about it. A sweet service oriented busboy provided better service and was way more attentive.

I think if we had any other server, I think our overall experience would have been much better. The food was delicious but there is nothing that ruins good food more than poor service. It was unfortunate to watch other tables receive quality service.

We were just so disappointed. We are locals and we have been looking for a goto restaurant for celebrations and we were hoping that Moscato would be it.

Service can go such a long way. We were not met with any sort of hospitality. It feels like we wasted our time and money.

Pistachio cheesecake was to die for though. I’d like entire cake to my face for sure.

We would maybe try it again, but not with...

So my wife called on Friday 11:30 AM to make reservations for Saturday reservations were confirmed with a gentleman on the phone we requested 1 PM and he stated the only thing they had available was 12:30 PM. We showed up on time and was told that they did not have a reservation for us even though my wife had to spell out her first and last name. I asked to speak to the manager the manager came up as well as a gentleman with a pompadour hairdo. The reason why I described the hairdo is because I do not know the gentleman‘s name he stood in the background and I explain to the manager and also showed him the call history on my wife’s cell phone he said they do not have the reservation but then pointed out the gentleman with a pompadour hairdo and said must’ve been him to took it. The manager told me that they could seat us outside, keep in mind the temperature in Campverde today is 105° they do not have a misting system, I looked at him and said you have to be kidding me it’s over 100° outside. I then told him that we would leave and we would not be eating there but that I was going to leave a bad review he said that was fine and then he thanked me which I felt was condescending. I told him that they are ridiculous and that we drove an hour and a half from Phoenix for lunch. It should be noted that I have eaten here numerous times and recommended this place to friends and family that will not ever be happening again we typically spend a couple hundred dollars on wine as they do have a very nice wine list. The gentleman with the pompadour hairdo then shut the inner door of the waiting area on me and waved his hand and said goodbye. I am a firm believer that a place can have outstanding food and poor service and they will fail but a place that has mediocre food and great service will succeed.... unfortunately this place now falls as one that has good food and horrible service the owner should take note. I wish you good luck opening in your new location across the street and if you do have success I will not be a part of it and would highly recommend that you look at ridding yourself of the cancer(Bad Service) in your establishment. * After reading previous reviews looks like the owner will only respond to a 5 star reviews and...