Arleo's Pizza Company — Restaurant in Canonsburg

Overall, the food was amazing. Service, still a work in progress.

First time experiencing Arleos.

Called in and asked if they had any deals with a hoagie and pizza or two pizzas. They said no. So proceeded to order, a whole Steak and Cheese, and two LARGE pizzas. (One veggie which is a gourmet and one large pepperoni)

Initially the girl, seemed new, because she was charging for each item on a veggie pizza, individually. Understandable, as she got clarification and fixed it.

She said the food would be ready for pick up in 45 minutes. Went there around 35 minutes and paid for the food.

The pricing within their waiting area said: A gourmet pizza and a MEDIUM cheese for $29.99 and there didn't appear to have an expiration date on the coupon. I asked why my price was almost double, at $58.

The manager explained they haven't updated their prices since COVID, which again is understandable.

He gave me the discount from the coupon which amounts to $3.xx off. Very happy at this point.

(Also for clarification, if the girl said there was a gormet pizza and a medium, for almost half the price I would have gotten the smaller size second pizza, from large to medium to save roughly $20.)

I left after waiting 1:20 minutes, when I was quoted 45 minutes.

The owner/main chef apologized for the miscommunication and gave me a slice of cheese cake for the miscommunication and for waiting so long.

Normally, I wouldn't leave a review, because they were very busy, had some new people, and they tried to 'make things right,' but as I was leaving the owner said that my steak and cheese hoagie 'was shuffled inline.'

So I was 'punished' for asking why they had different pricing messaging.

I assume it was 'shuffled' for either asking about the incongruent pricing messaging or it was given to someone else, so I don't think that is good business, when the communication problem is entirely with the establishment.

The food was good and worth the price. Just was not happy with being punished and waiting so long for getting different prices on the phone and when I went in there.

The manager/head cook said he would be removing the...

So, having eaten from here many, many times now over the past year, it's probably about time to drop a review. Pizza is my favorite food. I've eaten pizza from coast to coast. In almost every major city and dozens of small towns. So we're talking hundreds and hundreds of different shops over 40 odd years. I'm not especially picky, I like most. But, there are few that I truly love. For me, crust is king, and I love Arleo's. It's dense, yet both chewy AND crunchy. A delectable paradox. I primarily order the Heat Lovers, well done. It’s incredible. The flavor is robust, with just enough heat. The sauce is rich and flavorful, full of tomato and spices. The combination of toppings work perfectly. It’s messy, but not in a greasy way. I like it hot, cold, and reheated. The price is affordable, as I often get two meals out of it (and I can eat). The service is top notch. Friendly, down to earth, and gracious. From the owner to the employees. It is my current local go to shop anytime I want a really good pie, and hope to keep it as such for a long time to come. Try these guys, they are unique...

I ordered Arleo's online around 1PM on a hungry stomach because I thought the pictures of their pies looked pretty good. Shortly after, I realized they did not open until 3PM. I wanted to eat sooner, so I called Menufy, the app they use to process their online orders, to cancel the order, and everything seemed to go well.

At 3:45PM, however, while I was out running errands, a pizza delivery person arrived at my door to deliver the pizza I had originally ordered. My mom, not knowing what to do, accepted the order, even though the whole family has already eaten. Now I have 2 pizzas that will largely go to waste, I probably will not get back the $40 I thought would be refunded, and a corner of one of the pizzas didn't turn out so well (pictured below).

Perhaps this could have become dinner. But my boyfriend, who decided to take a bite, described it as "extremely greasy" and the taste as simply "okay." Doesn't sound very enticing to me. I would give this experience one star, but being that the issue is potentially more Menufy's fault, I'll...