BIGGBY® COFFEE of Canton — Restaurant in Canton Township

If I could give this place ten stars (or twenty) I definitely would. I may have a slight bias because I used to work here and it was probably the best work experience I've ever had. I was sad to leave, but if i have the chance to apply here again, I definitely would. Since I quit, I've been a semi-regular customer and, let me tell you, seeing things from the other side of the counter is so great. The drinks here are made with so much care for the customer, it's insane (it's also a big part of Biggby's motto). If (heaven forbid) a human error is made, the staff graciously attempt to fix it so you leave happy. Biggby's kind of the 'Burger King's of coffee in the whole 'have it your way' aspect. You can customize nearly any drink to fit your personal/dietary needs. I have a diabetic family member and she is always given extra help to find a drink that works for her. Another awesome thing about this location (which has a sister location on Michigan Ave) is that the owner can actually be seen making pretty regular appearances here. Heck, hell even help make drinks and run register for a bit so his employees get some time to relax. He's incredibly helpful and kind. It's nice to have such a great coffee shop where you can physically see a family dynamic between the employees. Everyone jokes with each other and helps each other out. It makes for a happy, relaxing environment to hang out and have...

Love the cold brew here but the staff first made it wrong. We brought it to her attention that she didn't put cold brew but regular cold coffee in it she was willing to remake us 2 new drinks but she had the nerve to tell us we had to forfeit the mistake coffees that we were already drinking! My wife and I looked at each other in disbelief. Then the crew member said if we didn't forfeit the coffee we'd be charged for it! Wait, we get charged for their mistakes? And why would you not instead of apologizing for making us wait for you to make 2 more drinks, you threaten to charge us for drinks you're throwing away? The thousands of drinks I've ordered over the years at Biggbys all over the state I've occasionally had a drink made wrong. And never had anyone demand that I give the one back I'm drinking or they'll charge me for it? Come to think of it I've never been made to pay for a mistaken order at any retail outlet. Can you imagine bringing back a wrong order from a takeout place and having them say "If you don't bring back that half eaten pizza we're going to charge you for it? Starbucks is looking better and...

Fast, quick, and not at all slow! :) Many customers who come in have their "Regular" made before they are even at the register to pay for it! Service is second to none at this Biggby. Biggby is a great regional business and has many locations throughout the state. Their coffee drinks are good and if you keep an eye out, you can often find Bogo coupons in various places.

Try subscribing to their rewards program too. you get a card and every 10th drink is free. You also get a birthday drink. Great company, fantastic service, and a good product. Everything you hope for from a local business! Well...