Meijer — Local services in Canton Township

DO NOT ORDER FROM THEIR BAKERY.

I made an online order for a photo cake. It was for my boyfriend's birthday, and I was using a picture he took as a nice, personal surprise. During the order process, I clicked "accept" on the rights to photo agreement to confirm it wasn't a copyrighted photo and to release Meijer from liability should there be a violation. My order went through and I thought all was well; I scheduled my pick-up time and it said I'd get an email when the order was ready.

The day I was supposed to pick up the cake, I get a call from the Meijer bakery. They said they were "questioning the image, it looks like an image you may have found online." I explained it was a photo my boyfriend took; he's a hobbyist photographer and I verified it was my image online during the ordering process. Emily, the manager said I would need to physically print the photo and bring it in before they would put it on the cake.

Aside from the facts that I don't have ink in my printer, I didn't want to risk them using a poor quality print-out vs. the original digital image, and they waited until the day I was supposed to pick up the order to tell me this, I felt inconvenienced, misled, and a little accused. I'm not sure what the point of accepting the agreement online was, and nowhere in the agreement or ordering process did it say that the image may be subject to review and/or you may need to provide a copy of the original. Also, even if the image DID come from online, how would printing that out prove anything? Did she expect a poster or something?

I went back and forth with Emily, and her final answer was the photo “looks” like it may have been found online, so since it “looks” like it may have been found online, I was going to have to print out the picture and bring it in per their “policy.” So, my documented agreement and word were not enough for Emily.

I would understand this if a.) I didn't accept an online agreement for this photo and b.) If there was some indication that images are subject to further review in their online policy or ordering process. This was clearly subjective to the manager’s personal opinion of the photo and a poor judgment call. I would think most photos people choose to be on their personalized cakes would "look” like quality you could find online.

I subsequently ordered the same photo cake from another Meijer bakery (Westland) with the same order process, and I got my cake with NO issues and NO extra hoops to jump through. They also had notably amazing customer service there when I picked up the order. This shows me this is not a Meijer policy issue. Do NOT choose Meijer - Canton.

Because of this unnecessary situation, I will not be buying from Meijer again - including grocery shopping. They lack consistency from store to store and I don't appreciate the...

20220628 Update: in their continuing slide downhill, Meijer has lost another star with me. Empty shelves abound in the Canton store. Very few registers open. The “self-serve” registers are quirky and inefficient, making the sole attendant come over to review the camera when the artificial “intelligence” too often thinks something is not on the up-and-up and halts your progress. Produce is exceedingly poor quality. Sigh. I’d blame a labor shortage or paucity of product due to the current recession and alleged poor growing season - but I don’t see the same conditions at their competitors. The east Livonia store and the Westland stores are dirty and in disarray at every visit. What I see at Meijer reminds me of the condition K-Mart stores were in at the end of their struggle for survival. I guess I’ll have to do without the convenience of the “all-in-one” store Meijer always was to me. Frankly, I’m tired of being disappointed when looking to pick up a few regular everyday items. I simply don’t have time to always have to run somewhere else to get what Meijer lacked at every trip to their store. Now I’ll just go to where I know the shelves are stocked - even if it does cost a little more.

20220411 Update: Ugh. After what seemed to be an interminable time, they completed a remodel. I hated it, but figured I’d give some time to see how the rearrangements “grew” on me. They haven’t. The remodel really sucks, and Meijer is no longer top of my list. Things are difficult to find within the new layout, and their app doesn’t tell you where to find items in the store, rendering it useless. Meijer is now, unfortunately or otherwise, no longer the first place I think of when in search of something…

20200818 update: COVID has taken its toll on many businesses. Meijer stayed open and was fairly well stocked through the worst of it, for which I give them much, much credit - the only store that outperformed them, in my opinion, was Kroger. But now, the worst of the hysteria long past, Meijer still seems to have problems keeping their shelves stocked. I’m not talking about health and cleaning supplies, toilet paper, or long-term foods, either. General merchandise. It just seems like I find empty shelves more often than I used to, where this hasn’t been the case at their #1 competitor. Odd. Operations at the Canton Center store seemed to be lacking prior to COVID, and it seems to have entirely fallen off afterward. In any case, it has cost them a couple of stars.

My #1 stop to shop. Good variety, both general merchandise and food. Plus a fair selection of good craft beer! Love their sporting...

UPDATE 10/02/24

My shopping trip today, at the Canton, Michigan location, turned stressful when a pair of pants rang up at full price when there were signs posted that they were on sale. I explained my situation to the cashier. The cashier then told me that I had to be wrong because the price they rang up for is the same price on the sales tag and proceeded to treat me like I was trying to pull a fast one. She did not offer any assistance and told me that I had to go back to the Women's Department and take a picture of the sign. I did just that, and when I came back, she then directed me to the Customer Service. That is when I met Erin B. and the visit completely changed from poor to good. When I explained the problem to Erin, she listened and was apologetic. When I told her that it was not her fault, she still took responsibility because she explained that even though the issue I had was with another member of her team, she had the opportunity to make it right. Erin B. knows her products and sales. When I pulled out my phone to show her the pictures I took of the sale signage she stopped me because she not only knew that it was on sale she knew the sales price.

Erin B. was knowledgeable, courteous, and instantly made up for the poor customer service I had received. Any company would be lucky to have Erin on their team! Meijer, she makes you look good!

FALL 2015 My previous comment was in reference to the curbside pick-up, which is still awesome. I need to bring attention to an employee who goes above and beyond, and that is Robert Buford. I am a widowed mother of five, and my life is pretty chaotic most times. Today, as I was leaving Meijer, I left my wallet with my iPhone in the cart. I stopped on my way home and searched my car. To say I was frantic would be an understatement. I went back to the store, checked with the cashier, and went back to the parking lot. At this point, I came across Robert. He was kind, and he sent me in the right direction. He was alert and had noticed it in the cart. Honestly, he went above and beyond the call of duty and truly saved my family's Christmas, as there were critical gift cards in the wallet. Thank you, Meijer, for hiring such an outstanding young man, and thank you, Robert, for truly saving...