Bob Evans — Restaurant in Canton

I am an African American woman. This was my first time EVER going to Bob Evans and when we walked in, no one greeted us. We waited roughly 5 minutes before being acknowledged (it wasn’t busy) and as we were walking to our table, a customer shouts “Now they’re letting n*ggers in here!” We informed the staff. The staff members all had expressions that made us feel like they didn’t care. We walked out and he was able to stay, and enjoy his food. As we were walking out only ONE staff member showed any empathy. She said she was sorry we had to experience that. I walked back in to speak with the manager and she walked me outside because she didn’t want to make it a big issue. She stated she has never been in this situation. Well shockingly, I never been in this situation. I will never eat there or recommend this establishment. I know they didn’t have any control on his actions or choice of words however they had control over the end result... which should have been him leaving!! ( I had to give it a star inorder for me to post my review! So the star is for the cashier that...

Al in all our meals were ok. They brought my son the wrong food, he asked for plenty o pancakes off the kids menu they brought him the piggy one (thankfully when you are 5 pancakes are pancakes). I had requested extra gravy for my biscuits and gravy, they never brought that. It was also irritating that the guests who arrived after us got their food first but some things I can look past. All things that don't bother me a ton. The main thing that upset us though was the fruit dish they brought my mom. I noticed her set it aside and when I glanced over (from across the table) I could clearly see the pineapple was no good, brown spots and all and the strawberry looked very glossy. She was unhappy, they did offer to bring her another but the last time she had gotten brought a new one at another location it was just as bad. They need to look at what they're serving to their customers. If the fruit is rotting or looks off throw it out. They always advertise the freshness of their food but this was clearly not fresh. Normally this location doesn't disappoint us but this time...

Firstly, I do not like to give bad reviews, but.....I ordered take out this evening because I work a lot and have 0 time and energy to cook a meal. I ordered 2 cheeseburgers and 1 Berry Farmers breakfast, the cashier that took my order was friendly but lacked knowledge of the menu, online it says Berry Farmers breakfast but on the menu it says Farmers breakfast, I learned that the hard way tonight! Employee should have known, I ordered an extra side of brioche French toast because the farmers breakfast includes that. The eggs were almost right, the burgers were thrown in the box and the lids closed, toppings weren't right and all over the place, as the fries were inside the burger buns too. only 1 slice of brioche toast and no syrup! who eats pancakes and French toast with no syrup? I cannot tell you how disappointing it is to spend $$ on this. Not what I expect from Bob Evans! I doubt that I will go here again. I guess no matter how much money I spend, I can make it better at...