Dunkin' — Restaurant in Canton

I love this Dunkin!

The new girl working the drive thru window this morning has amazing customer service skills!

I accidentally drove off without my coffee, immediately realized it, and went inside. There was a line in the store (3 people in line, and about 6 people waiting for drinks). No one was at the in-store register, but there were no cars in queue for payment/pickup at the window. The new girl spotted me, recognized that I had just pulled off without my coffee after paying, and promptly asked me which drink was mine so it could be re-made; however, she was quickly reprimanded for stepping away from the window. Someone took her by the shoulders and guided her back to the window without saying a word to me. I don't honestly care that I was ignored because they were all very busy and efficiently working together to handle the morning rush, but I do care that one employee put their hands on another employee and physically herded her back to her spot. The new girl did not resist, and she looked scared. From a customer's standpoint that kind of behavior doesn't look good. I am also not going to describe the person or their job role for the day, as I do not believe that would be constructive.

I was honestly impressed that the new girl had such amazing customer service skills and how aware she is of the customer's and their needs. I believe she may be shy or softspoken, and that's why I wanted to write this review as I am hoping this is a first and last time kind of deal.

That being said, I absolutely love this Dunkin and believe this location has the best staff! Everyone is always so polite & prompt when handling customers. I just wish they were a little bit nicer to one another. The food, drinks, and donuts at this location are by far the freshest, and best tasting around. My coworkers were really impressed with how fresh your donuts are as that is not their standard Dunkin donut expectations.

TLDR:

The new girl working should be acknowledged for going above and beyond for the customer, but there also needs to be pharassment training at this location.

Best coffee & food & freshes...

I lived close by this holly springs Dunkin Donuts location. Never have I ever eaten at a Dunkin Donuts until I realized they served breakfast other than donuts and coffee. Specifically a breakfast croissant. I ordered an egg and cheese croissant. It looked delicious but tasted like bleach but I was so hungry I ate it and thought perhaps my taste buds were off for some reason. The second time I ordered the same thing and it tasted great. The 3rd time it tasted like bleach and I immediately threw it away without asking for a refund because I was in a hurry. The 4th time it tasted like bleach and I was so frustrated that I went inside to explain my issue that the first and past few times I've ordered this, it's tasted like bleach! I thought perhaps you guys clean your preparing station with bleach and that's why it's tasting like it. Instead of the manager trying to determine the culprit or empathize or even communicate with me, he simply appeared annoyed and without words made another one in front of me and only stated upon handing it to me, "We don't clean with bleach". Again, in a hurry, I thank him, took the sandwich and left only to taste bleach in the sandwich while on my way to work. The 5th time, yes I gave them a 5th time, I bought the sandwich and it tasted like bleach AGAIN. I throw it away and tell myself I will never eat there again. I tell my sister in law about my bleachy egg and cheese croissant experience and how these fast food restaurants are clearly trying to kill us. She one day goes to this same location to do her own research and tells me she too tasted bleach in the egg and cheese croissant and told them about it only to be asked if she wanted anything else in replacement. Bleach! How and why would the egg and cheese taste exactly like bleach smells.

More recently I thought I would try out a Dunkin Donuts in Alpharetta, GA, ordered the usual and this was the best egg and cheese croissant I've ever had minus the bleach! Thank you Old Milton Parkway Dunkin Donuts, you're friendly,...

Ordered 2 sausage biscuits was told they were out of biscuits. Took two croissants with sausage instead. Then I ordered 2 sesame seed bagels with bacon , egg, and cheese; they only had one sesame seed bagel. I told them I would take the one sesame seed and a multi gran bagel with bacon, egg, and cheese. When I got home I had the two croissants and the multi grain bagel. I called them and was told I could come back and they would make me another bagel. I asked if they could just credit it back to my card. I had the order takers number and the ticket number, but they could only give me credit if I brought in the card I used. There should be a way to give the person their money back without having to drive all the way back to the store for their mistake. This store really needs help with the day to day managing.

I went back the next day and ordered two bagels and when I got to the window I told them what had happened the day before. They just looked at me like I had grown another head or something. A girl (with Angel tattooed on her upper arm) came to the window and just looked at me. I told her what had happened the day before and that I had been told to come back and get a refund. I told her to just not charge me for one of the bagels I was purchasing today and it would be the same thing. She acted like I was speaking a foreign language or something. They gave me the bagel but acted like I had just totally upset the works.

I know they work hard and have to put up with alot, but attitude makes a world of difference in how you are treated by your customers. I always try to treat people the way I want to be treated. I was not ugly or loud, just told them what happened. I probably won't be going back to this location even though it's within 5 miles...