Wendy's — Restaurant in Canton

I love Wendy’s and I have for years. This location has been notorious for having issues with attitude and food prep, though. Either my order isn’t made correctly, or the workers have so much sass and attitude that I just feel like a nuisance for ordering. It hurts because I genuinely love their food but the experience is obviously gonna be soured when the workers are rude and the food isnt even made right 2/3s of the time; at that point I’ll just go to another Wendy’s!

If I don’t understand something and ask questions, they snap at me or get a higher-up on the phone who also gets rude with me. And if I need to finish a payement with cash/card, they roll their eyes or sigh at me (happened to me multiple times with different people, other than the same girl twice). This hasn’t happened every time, but it did today and I’ve had it honestly. It just sucks man.

On a positive note, the service is quick. This definitely clashes with my point about poor food prep, but I can confidently say that I’ve had my quick Wendy’s runs after work and gotten my food within 7-10 minutes. So, at that point it’s definitely subjective if it’s good or not. This Wendy’s is definitely fast food lol, but I can’t confidently say that it’s very desirable unless you want a quick bite of your standard fries/nuggets.

Will definitely be going to another location from now on. I reccomend walking in for a better experience to be honest. The drive-thru workers have always been snippy though, and it’s just been an unpleasant experience for the past 8 years that I’ve lived on...

I was extremely apprehensive about visiting this location after having a poor experience about 7 months ago. But, my wife and I decided to try it for the convenience of location. The gentleman at the register (Colton) was friendly, understanding and demonstrated his concern about our needs. My wife asked for the Dave’s single combo. She also asked if she could have fresh/hot fries. I ordered the Dave’s Single combo and the jr bacon cheeseburger biggie bag. Our order came up, my wife tasted a fry and asked if we could wait for them to drop some fresh fries. Colton was accommodating. However, the fry cook, a female? Not so much. Her nonverbal communication suggested as much, as she looked at my wife and literally cut her eyes. Sidebar…for the life of me, I cannot understand people’s need to be the gatekeeper of fries. We had a similar exp with a different fast food restaurant last week. If I desire hot fries that are fresh I ought to be able to get them without being made to feel that although I paid my money, I’m inconveniencing the workers.

At any rate, a kind gentleman brought out hot, fresh fries to go along with the biggie bag. Because of the “put off” fry cook, I could not rate the experience a 5. But, I’m grateful for Colton and the...

The service and food quality here is consistently awful. I went to this location to get my daughter something to eat after school. We ordered spicy nuggets, fries, a Diet Coke and frosty. The woman the register was pleasant enough. They gave us the frosty and Diet Coke and asked us to move forward. We sat for 10 minutes and watched 4 cars pull through and get their food. I gave it a couple more minutes and my baby started crying in the back so I decided to go through the drive through again. I figured they had forgotten about us since it wasn’t busy. I let the woman know that I was still waiting for chicken nuggets and fries. She said, with no curtesy, that when it was ready they would bring it out and to pull forward. Less that 2 minutes later an older woman came out and, with even more attitude, told me they didn’t see me and thought I left. I told her I had been sitting in the same spot the entire time and told her to have a good day. Unfortunately there have been too many interactions like this and I will no longer bring myself to...