Chipotle Mexican Grill — Restaurant in Capitola

The worst restaurant experience ever! Isaac is the rudest manager ever! I ordered a bowl with barbacoa, and when i opened the bowl i didn't see the meat, i ate half of it and didn't find it. I went to ask the girl that made it if she put meat on it, and she said she did it but she offered to put a little more.. Then this guy came from the kitchen saying that since i ate all the bowl, and that's not true. (I showed the bowl to him) i said i ate 50% of it and there's no meat, not even the meat sauce. i kept asking him to stop saying i ate 90% of it, cuz i may ate 50% looking for the meat. Then he said in a rude way if you want talk to costumer service! when i asked where is that. He got aggressive and said "I'll call the cops! " i said "call them! ". He got off the counter. and standed very close to me, ready to push me and shouted "get out of my store! " i asked to keep his distance from me, the 6f. But he did not, and he Kept shouting lauder. "get out of my store!“ ) staying too close of me 2 inches distance) it's not his. He is an employee! I told him and that infuriated him. He refused to give me his name, but is in my receipt. Isaac.. It's the worst experience ever!. This happened on Friday at 7pm. Check the pic i didn't ate 90% of it as he claimed. He was trying to intimidate me from the beginning.

Chipotle should make sure their employees understand they aren't the owners and have costumer skills. The way he treated me was very...

Update.... #1 ( see they responded? But there link is no good ? ) #2 ( I did report this to the website! ) #3( why I wrote here in first place there AI style response to my email & issues 😭🤣.. definitely made me feel like they could careless about it) #4( if you treat costumer this way & really don't respect or respond to there complaints & issues.. to help you fix things at you stores )

Is proff we're just a # & $ to your business..! Normal I would not go this far in a complaint but since responds from your company is as follows.

#1 store did not care about it 😞 #2 website you get AI that doesn't seem to care 😔 #3 your response as well revert back to Ai that doesn't you care 😭.

So from my point of view your company doesn't really care 😔..!

As much as I always like Chipotle in the past I will no longer eat at one as i feel your only concern is getting my $ .. Sad to see this ..!

Reduced my stars to reflect what I have gotten back in email & response here 😭..

Will by looks of other photos, cleaning of store not an 😂😂..! As well from photos here being out of choices etc 😂😆..! Staff looks like they try, but sorry to say what one pays etc to be out of stuff as well not get everything you ask for on your meals. A dining room dirty that you don't want to eat there. You tell this to there corporate they answer like they really don't care of you as a customer matter.. don't think I go back ever again was one of my before go to...

This location has slowely gone downhill and will never return. Me and my wife and kids went in at about 8:00 Sunday night to grab 4 burritos and they were a bit busy with online orders. Me being a doordasher I understood and waited about 20 min longer than promised time to receive my food. Apon receiving I relized the bay was a bit cold. But waited to get back to my car to be sure. When I saw they were not only cold but a small handful shape of a ball I was angry and went inside to have my cold ball remade. Just to have the manager come out and say that’s accualy bigger than usual and we will not remake the order. I was extremely appalled by his attitude going very disrespectful to a customer. So I drove 25 min accross town to have it remade from another chipotle that was gladly willing to make it again with no question asked. And didn’t get home with my order till about 10:30 at night when promised 8:00 and I work at 4:00 in the morning so not what I wanted to be doing. Don’t go here drive the extra drive and go to a different location they are messy and slobs and were cleaning and closing at 8 when they open...