Dairy Queen Grill & Chill — Restaurant in Capitola

Update: The manager called and offered us a $50 Visa card which did pay for our food, but he didn't offer us any reason why it happened. He said a special order burger made minutes before closing would have been cooked the same was as a regular burger, but I just don't believe that. Later my daughter did say hey burger did taste different, but she didn't say anything because we don't usually have DQ burgers and she just thought that was normal. She knows now to tell me when a burger tastes different.

Original: We ordered 3 ketchup only cheeseburgers on 4/6/22 at about 9:50pm. We also ordered 3 regular cheeseburgers. My 2 children that ate the special order ketchup only got food poisoning and have been throwing up all day today and been in horrible pain. My 2 other children that ate the regular order cheeseburgers have been fine. We are on vacation and tried to spend the day at Monterey Bay Aquarium and had to cut the day short because of this. We are now in Santa Clara hoping they can even go on any rides tomorrow at Great America. Please let me know what can be done about this to compensate us for our sick kids and ruined vacation. I tried calling but just get...

The reason I go there is for the food but the service has been getting worse and worse. Maybe the drive thru person was training but where was the trainer? Anyway, no dairy queen greeting. A couple of "can you wait a moment?" and after maybe a 10 minute wait. I reduced my order to a quick salad. I gave him the first choice on the menu and he asked what type of salad did i want. He mispronounced the first choice. (Roteserie chicken chunks)Then he paused for a very long time and says "my bad" eventually a friendly knowledgeable voice took over my request. Unfortunately it didn't last that long. that voice was dropping f bombs about an experience she just had. Eventually my original server hands me my salad in a strange sarcastical way. And wonders why im still waiting. Well my drink? Anyway i could've easily forgiven the service but after arriving back to my lunch i opened my bag to find my salad without utensils and napkins. There's a common sense perspective about this that really should be looked at it. If not please imagine using your fingers to eat a salad...

Waited quite a long time in the drive threw not sure why the line was taking so long. When we got to the speaker box they told us to wait a minute. 5 more minutes they finally asked if we had ordered yet. We order 2 med royal strawberry cheese cake blizzards. It took forever for them to make them, not sure why since inside was clear of people. We looked in the window like what's taking so long and 3 boys were laughing and joking.then 1 came to window with our blizzards when asked to turn them upside down they refused. They were put in a tray one was dripping down the sides and one fell off into my lap because they didnt securely put in tray mind you wie ddnt ask for a tray. A bunch of balled up napkins on the tray. Stale cheesecake and the strawberries were just on top while bottom was just ice cream. Will never go there again and itcost$13 so not worth it. I would not have those guys working at my resteraunt. They didnt care at all you could tell.Id really like to give it 0 stars but it...