Pacific Coast Manor — Local services in Capitola

I took the time to research the extended care facility where I would be spending a minimum of a week. I was truly impressed walking in Pacific Coast Manor. The first you see is a PT area busy and focused. I was given a wonderful tour by the head of the PT department. I saw it was clean saw the awards received many years ago and frankly this appeared to be excellent.So this was where I chose to stay. I was transported there from Stanford Hospital one week after a lumbar infusion. NOW I WAS A PATIENT AT PCIFIC COAST MANOR. What was not shared or obvious on my original tour is yes you know you share a double room, however, it was not revealed you share a toilet with 4 patience. Rarely was the toilet empty or cleaned. The facility was understaffed. A pushed button for assistance took 20 minutes for an LVN to respond, Once I was yelled at by a nurse who frantically came in to personally inform me I needed to wait until 5 other patients were taken care of. I was shocked I was not a demanding patient. I was there because I had needs to be in a facility that is paid a huge fee by my insurance..now ask about the honest and present patient to staff ratio. How sterile is the area are you seated ? I was going to take my first shower after a lumbar infusion..my incision was so low it was dangerously close to other areas. If not for the love, concern, of my daughter I would not have been kept clean enough. My story starts from contacting an infection from a hospital. One year later I am in this facility with a new spine. I must protect and honor the skilled surgery I received to be able to walk and live a move decently in my future.. My opinion is based on my personal experience. The facility is run very departmentalized. It depends what level you work at and once you complain you are labeled. On more than one instance a nurse would comment to me they thought I would be different. The food is unbelievably bad. My family brought me the food I ate. Many of the real workers did their best. They worked hard took care of the patients the best they could. Shame on many of the so called nurses not answering a button after 20 minutes is litigious. Pacific Coast Manor is under staffed and does not treat the needy patients particularly in the middle of the night adequately. UNFORTUNATELY, THIS IS THE BEST THE AREA AND INDUSTRY...

I help care for a 90yr old gentleman who has a heart condition, has "Dementia" and who also has issues with anxiety in the late afternoon, and Luckily his insurance covers this place.

But the Staff here has shown unbelievable amounts of kindness, compassion, and almost uncanny knack for anticipating his needs and just all the nurses, administrators and physical therapists all around do an amazing job! (And Despite the elderly gentleman whom i live with, although he has devoloped a reputation as one of those patients who can be difficult which makes him difficult to care for as a patient because he gets afraid in the early to late afternoons and calls for help even though he's safe. And throughout that, they've gone the extra mile for him and been SO PATIENT with him, And the way those nurses work so hard and still they find the time to cover the many other patients those nurse's have astounds me!

Also, the type of person he is, he hasn't exercised a day since the minute he left the army, and despite his favorite habit of making excuses rather than trying to exercise, the Physical Therapy staff won't let him get away with any of his usual stunts or reasons not to exercise either! This place is the best i've ever seen, And i've volunteered at some of these types of places! If you ever get surgery and need a place to recover or an elderly family member this is THE PLACE to go in santa cruz county and possibly in all of northern California, i mean it! They are just...

I was incredibly fortunate that my nearly 90 year old mom was placed at Pacific Coast Manor (PCM), nine months ago after a fall. I cannot find enough words to express my gratitude for the incredible care and kindness they have given to my mom during her stay. Everyone from the people at the front desk, the cleaning ladies, care teams, activities leaders, placement leaders, to the management, nurses, and doctors. She thrived there and left in better condition than she had been in for many years. She was groomed, nourished, treated, and much stronger than when she arrived. She can be difficult and has a lot of particularities, and they always found ways to work with her. The staff at PCM have big hearts even with the constant demands they are under. I have so much admiration and respect for them and all that they do. The facility is always clean and buzzing with positive energy and activities. I highly...