Domino's Pizza — Restaurant in Carlsbad

Update 1/1/2021 6:00pm

Staff is rude. We were doing a quick pick up, 2 minutes tops. Therefore we parallel parked at a parking spot out of the way in front the store. The Dominoes driver behind us decided to wait and than got upset that we “took” his spot because we parallel parked instead of pulling in.

Considering the entire parking lot was paratically empty, There were literally at least 3 available spots within the same walking distance to the dominoes store, at the next store front. Note, neighboring stores were completely vacant/closed for the day. The driver could have easily parked elsewhere and have gone with his day, but clearly went out of the way to to try to intimidate us. Essentially a power trip.

This is unacceptable behavior considering that there are no assigned parking spots and that we were patrons supporting his paycheck. Dominoes should consider providing customer service training to this employee.

The driver was a Heavy build, dark hair, Caucasian, wears Eyeglasses....

This place used to be good. We would order from them almost once a week. But two weeks ago there was a huge delay in our order. After a while we called in and they said one of the drivers got in a fender bender accident. Then tonight an hour after ordering, there wasn’t any updates past quality check. My husband and I tried calling the store and it kept hanging up. Finally an hour and a half after ordering, it showed as delivered. I checked and nothing. Called again and finally got through. It was one kid, named Sebastian, who answered. Said they only had one driver, and he accidentally (Sebastian), marked our order as delivered. He said we were in the next round of deliveries. Putting our order to arrival after 9pm. I said go ahead and cancel (after he said be can’t refund us). He said he was the only one in the store and the only one making all the pizzas. What is going on at this dominos?! The health inspector and better business bureau need to go check it out. Someone does. This...

Wow!!!! So many great things... First off exceptional customer service from the on-site manager, Isaiah!! My order got blotched at another store and Isaiah corrected the situation with care and concern. And OMG...the pizzas were AMAZING!!!! Probably the best I've ever had from any dominos. The crust was super crispy and the toppings were cooked perfectly. Often times at other stores the gluten free crust and toppings are undercooked, not crispy the way I like it. Well this time, Carlsbad Montebello Domino's nailed it! And I really think that has a lot to do with Isaiah's management and skills with the oven.

Thank you so much Isaiah and Domino's team in Carlsbad, Montebello store. I'll drive the extra 15 minutes just to get one of YOUR pizzas and amazing customer experience. So...