Veggie Grill - Carlsbad — Restaurant in Carlsbad

My girlfriend found metal in her food from our purchase at the Carlsbad location. As a Food Safety Professional in the industry with over 10 years of ensuring consumers eat safe food, it was a natural instinct for me to report this foreign material incident. Therefore, I called the store and ask to speak to the Manager on the shift at the time. After a pleasant conversation with me sharing my concerns about them checking their process, the manager ask if I would bring the metal back to the restaurant. I kindly agree feeling it was best in order to prevent re-occurrence. I mean, what if this had been a small child? I even agreed to send this Manager pictures of the metal to his personal cell phone (as seen in pics). Anyway, the Manager thanked me and took my home address ensuring me that he would send us free meal coupons for the contaminated meal. This happened on a Saturday and I brought the metal to the restaurant the following Monday.

I waited for about two weeks for my coupons and nothing ever came. Therefore, I text the same Manager back asking about the coupons, and he went completely ghost on me. As an avid Vegetarian customer, this was very disappointing to me. Unfortunately, I will be spending my money someplace else because of this poor experience. You lost a lifetime customer. ...I don't have children yet, but you...

I'm impressed with the way The Veggie Grill handled my order situation, showing a true dedication to customer satisfaction. Mistakes can happen in any restaurant, but it's how they're corrected that really matters. The fact that they took the time to rectify my order and ensure I had a great dining experience speaks volumes about their commitment to their customers. Beyond their exemplary customer service, The Veggie Grill has an exceptional menu that offers a range of plant-based options to suit any taste. Their dishes are creative, flavorful, and made with high-quality ingredients that will leave you feeling satisfied and nourished. The restaurant's atmosphere is welcoming and relaxed, making it the perfect spot for a casual lunch or dinner. The staff are friendly and accommodating, always willing to help you navigate the menu or answer any questions you may have. Overall, I would highly recommend The Veggie Grill to anyone looking for a delicious and healthy meal served up with a side of exceptional customer service. Their commitment to quality and customer satisfaction is truly impressive, and I wouldn't hesitate to...

Veggie Grill – Very Average

Stopped in since I was in Carlsbad and had friends suggest that Veggie Grill has a good vegan menu. I was able to step right up and order – no waiting. Got my number and cup for water and sat down to wait. Since the store wasn’t busy, I expected pretty quick service – but ended up waiting a little more than 20 minutes for my sandwich and soup.

I had the Buffalo Bomber sandwich, “Crispy Chickin' tossed with spicy Buffalo sauce, tomato, red onion, lettuce, creamy ranch dressing, wheat roll.” Pretty disappointed really. Three things are important – texture of the “Chickin”, crispiness of the breading, and temp of the food. They struck out on all three. With vegan “meat” (seitan) the key is getting a very meaty texture. This just wasn’t quite as firm as one would expect. The crust was soft – not crispy. And the sandwich was not much more than luke warm.

I had the black bean soup as my side. It was fine, but needed some heat to suit my taste. Plentiful Cholula made that happen.

Anyhow, not receiving a good recommendation from me based on wait, food quality, and price ($11 worth of...