Pacific Sales Kitchen & Home Carlsbad — Local services in Carlsbad

I’m doing a complete kitchen remodel, and I ordered full-set matching kitchen appliances JennAir several months ago including a 42” build-in French door refrigerator and steam oven. I specifically ordered a French door refrigerator because I wanted to be able to fit wider items in it. Delivery was scheduled for January 13th.On January 11th,only a day before delivery, I was told by my sales associate that the fridge was damaged in transit the replacement is ordered and will have it in two weeks. A few days later, the story changed to JennAir has an issue with the compressor of the fridge, and this fridge won’t be available till July. As a kitchen remodel takes time to remove all of the old cabinets and appliances, the remodel has already started, and we have lived without kitchen for 3 weeks already. We can’t wait till July for a build-in fridge.

JennAir doesn’t offer another French door refrigerator that matches the other appliances, so our sales associate said Pacific Sales can replace it with a 48” side-by-side fridge at the same cost. We are using a custom cabinet marker from San Diego. After confirming with our sales associate three times (in-person and on the phone) that we would be getting the 48” fridge, we instructed the cabinet maker to alter the design to account for the new size fridge. This not only required the cabinet modification, but electric and plumbing as well. These last-minute changes costed ~$2000 as a solid chunk of the cabinet work had already been completed.

On Friday, January 29th one of the managers Eric suddenly called and said Pacific Sales will now only replace it with a 42” side-by-side fridge. This doesn’t meet our criteria of having a wide fridge, and we already paid the cabinet maker for the changes since our sales associate confirmed three times it would be no problem to replace it with the 48” fridge. Additionally, our microwave and steam oven were supposed to be delivered Saturday, January 30th, and only the microwave came with no explanation as to why the steam oven is missing. This is totally unacceptable and frankly bad service. We were provided a short window to come up with a solution, and that is what I thought we did until this last-minute change yet again. I can't afford to pay another $2000 to switch the cabinets back to fit the 42” fridge. I expected more from a company of Pacific Sales/Best Buy reputation, and I would not recommend using their services ever.

Since the French door refrigerator came damaged, we should be first in line for replacement. We need it ASAP. Already started 4th week without kitchen. We have 2 solutions:

Receive the French door fridge now and we swallow the lost of $4000 and reserve the right to be reimburse for that from the responsible party in the future. Deliver the 48” column refrigerator now.

Please let us know what is acceptable to your company? Looking forward to a fast...

I recently had the pleasure of working with Sergio, an extraordinary employee at Pacific Sales and Kitchen, and I cannot emphasize enough how amazing he made my washer and dryer purchase experience. From start to finish, Sergio went above and beyond to ensure a smooth and enjoyable transaction.

Right from the moment I entered the store, Sergio greeted me with a warm and friendly smile. His charisma and charm immediately put me at ease, making me feel comfortable and confident in his expertise. Sergio's sense of humor added a delightful touch to the whole shopping experience, lightening the atmosphere and turning a seemingly mundane task into an enjoyable adventure.

When it came to choosing the perfect washer and dryer for my needs, Sergio's extensive knowledge and professionalism shone through. He patiently listened to my requirements and preferences, providing me with valuable insights and expert recommendations. Sergio's attention to detail was exceptional, as he took the time to explain the various features and benefits of different models, ensuring that I fully understood my options and could make an informed decision.

What truly set Sergio apart was his genuine kindness and willingness to go the extra mile. He made sure I received personalized attention, addressing all my concerns and answering every question I had, no matter how trivial. Sergio's patience and dedication were truly commendable, as he never rushed me into making a decision and ensured I felt completely satisfied with my choice.

Beyond his outstanding professional skills, I must mention that Sergio is an incredibly handsome individual. His good looks added an extra touch of charisma to the entire experience, making the process even more enjoyable. It's refreshing to encounter someone who not only excels at their job but also possesses such a captivating and appealing demeanor.

In conclusion, I cannot thank Sergio enough for his exceptional service at Pacific Sales and Kitchen. He transformed what could have been a mundane purchase into an extraordinary experience. His expertise, humor, and kindness were invaluable, and his handsome appearance only added to the overall delight. Sergio is a true asset to the company, and I wholeheartedly recommend him to anyone in need of outstanding customer service....

🚫 Worst Customer Experience Ever – BEWARE of Pacific Kitchen & Home / Best Buy 🚫 I recently spent over $30,000 at Pacific Kitchen & Home (Owned by Best Buy) on appliances for a full kitchen remodel. You’d think that kind of investment would come with at least decent service. Think again. When the appliances were delivered, we specifically asked the Best Buy delivery team if we needed to inspect everything immediately, since installation wouldn’t happen for a few weeks. Their exact words? “No worries, you don’t need to inspect them now. If anything is wrong later, Best Buy will take care of it.” That turned out to be a complete lie. Fast forward a few weeks—we finally opened the LG dishwasher box and found it dented in multiple places. I called the store right away, only to be told that since it's been more than two weeks, I’m out of luck. Best Buy’s solution? A laughable $100 “gift card” on a damaged unit that cost far more and furthermore could not be used for an extended warranty to protect me from a potential failure of the damaged appliance. When I asked to speak to a supervisor, not only was the offer retracted, but he also contradicted his own employee and essentially told me I was out of options. I asked for a reasonable compromise—20% off the unit and a 5-year warranty in case it fails early or the shipping damage voids the manufacturer’s warranty. Denied. No empathy, no accountability, no customer-first mindset. For a company that claims to care about customer satisfaction, this was a total disaster from start to finish. Misleading delivery staff, inflexible policies, inconsistent support, and zero willingness to make it right after taking tens of thousands of dollars from us. Never again. If you're considering buying appliances from Pacific Kitchen & Home or Best Buy—don’t. You're better off anywhere else. Once they have your money, you're on your own. #BestBuyFail...