Laptops Plus Carlsbad — Local services in Carlsbad

They fixed my laptop, but not a great experience. Had to wait 3 weeks before they even touched the computer. A week after that they called to say the hard disk was bad. We went back and forth and agreed on a price to install a new 512 GB SSD and for them to reinstall Windows 11. This was on a Friday and the tech told me he would do it that day. I tried to give them a break by saying I did not need it that fast and if I had something by the end of next week that would be fine. End of next week rolled around and I called them the following Monday. The tech said they had not started the work and were waiting for me to get back to them. They denied I gave them the go ahead to do the work. They did it that day (I guess a rush job, which I did not want.) When I picked up the laptop the top of the pristine computer I gave them was all scratched up. The tech claimed the computer was scratched when he got it which was totally untrue. There were other problems as well. They agreed to install a 512 GB SSD drive. The drive I ended up with is only 465 GB a difference of 47 GB. Not what I agreed to. I think these guys are so backed up with work they really do not care about customer service. I will have to think long and hard before I go...

Went there to have my computer worked on a couple of weeks ago. They told me it would cost no more than $50 dollars to clean it up and make it faster. Got a phone call the next day and they left me a message saying it would be $150 dollars because I had 4000 viruses in my computer that needed to be removed. Seriously ? That's absurd ! I told the man on the phone that someone else had told me it wouldn't be more than $50 bucks and I was not going to pay $150 dollars so I was going to pick my computer up. He said he was going to speak to the man I spoke with and call me back. Bottom line: They ended up doing it for $50 bucks but the fact that they wanted to charge me $150 and told me a had 4000 viruses is just scandalous ! I WILL NOT GO...

AVOID !!! Really bad, at first glance it appeared they finally fixed my computer after taking way longer than promised, then you get it home & WOW WHAT A MESS (The owner says once the computer leaves the shop they are no longer responsible, Ya there's a reason for that)! This was 6 months ago & I am still unwinding the nonsense (files missing, files copied multiple times, broken pathways & lost data). Not to mention they destroyed my Mac, they told me it was the 'motherboard' & handed me back my Mac in pieces saying it was nothing more than a paper weight, turns out it was the hardrive, what a joke, had to...