Jimmy John's — Restaurant in Carmel

I placed an online order and forgot to mention that the delivery address was a construction site. I called the store IMMEDIATELY so they would be able to find the location. The woman who answered was incredibly rude and asked me why my husband didn’t order his own food for lunch.

I called back about 15 min later and asked if the food had gone out yet. The same woman answered and said it hadn’t left. I asked if I could come pick up the order instead to save time. She said “Our delivery driver already left 6 minutes ago.” When I asked why she said it was still at the store then, she said she didn’t see it, then hung up the phone.

I felt so bad that I had forgotten to leave the comment and directions on how to get to the construction site. The delivery driver (I think his name was Scott but I’m not completely sure) was SO KIND and SO ACCOMMODATING. I wish I could go on the app and tip him more because of how he handled the situation. I really wish I could say the same about...

My husband and I tried Jimmy John's for the first time today and we will not ever return. It cost 16.08 for 2 of the 8 inch subs and 2 drinks. My husband give the cashier 16.10 and instead of entering what was handed to him he entered 17.00 and starts counting out change to my husband. We both inform him he only owes 2 pennies he starts to get confused and turns his screen around to show he entered 17.00 and showed us what the change was. So his drawer will be short because he didn't listen. The subs were pathetic. They were very thin and hardly anything on them. My husband didn't even eat half of his before it started making him sick. I finished mine but it was mostly bread and the bacon was very chewy. Never again eating at Jimmy John's it's not worth the price. I'll go to Subway where I'll get more ingredients...

Pulled into drive through and waited for about 10 minutes - no response. Several others drove away but I was stuck by the concrete curb. Pulled to window and was barely greeted by a man who was obviously irritated and explained he had his headset off. Isn't the point of having a drive through to keep your head set on? He rudely asked me what I wanted and was again irritated that I couldn't remember what I wanted because there was no longer a menu in front of me. Rolled his eyes at me several times and again when he brought me the wrong size drink. I can tell he poured the drink in a larger cup and added ice and that's all. I apologized for ruining his day for coming through his drive through to which he started raising his voice and accusing me of 'coming for him.' Laughable. Rude. Highly do...