They seemed more focused on the rush and getting food out instead of being focused on making sure every order was taken/received accurately before giving paying customers exactly what they said when they ordered. I had ordered triple cheeseburgers with NO onion and a large fry LIGHT SALT and I was given a triple cheeseburger with onion and fries that tasted like they had extra salt in them. I didn't have time to take the food back in or go back through the drive thru again for them to correct it so I tried to eat what I could, which wasn't much at all and had to throw the rest out the window....I absolutely hate spending money that ends up having to be thrown out because the place I got it from has employees that don't truly value their job/income otherwise they'd give their full effort to make it where everything is right and every customer leaves fully satisfied and "LOVIN' IT".... Like...
Read moreI placed an online order through the app. When I showed up at the Carrollton MO. Store they did not have my order the x-large woman in a purple shirt ask to see my phone to look at the order number. She then swiped up on my phone deleting the message. She repeatedly argued that I did not have an order. I I protested, she became extremely rude. I addressed he poor customer service skills. At that time I ask for the manager. She said she was the manager and if I didn't calm down I would be kicked out. I informed her that I would leave as soon as I got my refund or the food I had obviously and proven I had payed for. With extreme attitude she reluctantly gave me my order and I left. There is no reason customers should be treated this way. I have email receipt...
Read moreOnly time anything goes right with this store is in the morning with breakfast crew anything after that you can't get what you want your order is messed up staff is rude trys Rushing you through the line and don't get me started on the ice cream machine never working multimillion-dollar business and you can't even get an ice cream machine to work have been back multiple nights can I get the same results and as the time as I'm saying this I am sitting in line getting half what I want because the ice cream machine don't...
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