Panda Delite — Restaurant in Carrollton

To write this about a restaurant really pains me because I'm an entrepreneur who understands the hardships of bad reviews. But when I am blantly called a liar and "just want something for free" the line has been drawn and now I'm gonna use every source I have to make sure people know not to come to your place of business. So here's what happened not even 5 minutes ago...

At 12:34pm I decided to order Chinese food. There was a couple of pamphlet style menu's in the office of this restaurant called Panda Delight! I ordered the General Tsao's Chicken (5.50) with two extra egg rolls (.95 each) and added shrimp to it (the charge was $2.00 for 3 shrimp. I later learned it would have only been 3 shrimp). I was told it would take 45 minutes which is crazy but I was ok with. At 1:05pm the food showed up. I went to my desk super hungry and excited about trying the food. I open the box to begin eating ( I love a good presentation) and noticed that the Shrimp that I ordered was not in the box. So I checked inside the rice, under the chicken, under the broccoli, etc... No shrimp! So I called Panda Delight to share with them my discovery and the man raised his voice at me. I asked very calmly I might add to speak with the manager. The head chef came to the phone and said " I know I put shrimp in your box ok! Look in your box ". Now at this point I'm second guessing myself as if I overlooked the shrimp somehow, but after looking for the shrimp again, I shared with the chef, that there is no shrimp in my box. He remain steadfast in the fact that he put shrimp in my box. Then the chef crossed the line and said " I don't know what's going on here or what you've done but I know I put shrimp in the box". Now what does that statement mean to you? To me, he's calling me a an outright liar. Like I'm trying to get something for free! So I told him to " keep my Two dollars and the shrimp! I will be writing a review regarding you and this restaurant". So here I am, suppose to be working, but I'm writing this review. Make up your own mind as to whether or not you should go here for food, but if you ask me, I would implore you not to.

My Mistakes... *I never try a new restaurant without first checking reviews on Yelp! But I went against my knowledge and did it anyway. (Had I took the time to look I would have seen that Panda Delight has a 2 1/2 star rating) *Never should have had food delivered to work. I am a work-aholic so I was gonna do what I always do and have a work lunch.

My Takeaways *trust what I know! Hahahaha!

STAY AWAY FROM THIS PLACE! THEY ABSOLUTELY DO NOT...

Food is great and we've ordered from them numerous times. However, sadly we will be throwing away all of their menus and will not be ordering from them again.

Placed an order tonight as we have a sick house and can't get out. Among our $38 order was an order for Combo LoMein with Beef and Shrimp only. Our order arrived and the LoMein had no shrimp.....easy fix right?...wrong. I called and advised the person on the other end that my LoMein was missing shrimp...I was asked if I looked at the bottom because sometimes the shrimp is on bottom. I explained 3 different people looked at the dish and there is no shrimp. I was then told that the cook stated there was shrimp in the dish...so they don't know who's in the wrong. They then told me that they would not give me a credit or replace the food unless I drove to their store and brought the item back to them. Why the heck would I drive to your store when you made a mistake and I ordered DELIVERY because we have a sick household. I was then hung up on.

I have never in my life had a restaurant tell me I had to bring a delivery item back to them because THEY made a mistake.

Order at...

Most of the time I've had no problems with these guys but tonight confirmed the numerous bad reviews of their delivery service that I've read.

After placing my order, I was told it would be an hour for delivery, by some young girl who obviously was new. An hour? On Sunday evening? After about 50 minutes I called to cancel my order. Ok. The delivery was already on it's way. At that point it's up to the phone person to contact the delivery guy to call it back...she didn't ...he showed up and I refused delivery. He called me several minutes later saying I would be charged anyway (without my signature for my credit card that's a crime). Texted him in so many words don't even try that. Called the restaurant got the same idiot on the phone and repeated what I had texted to the delivery driver. The guy calls me back and instead of trying to do the professional thing and resolving a legitimate customer complaint, he says don't order from us anymore. Really? Like I need you to tell me that. STAY AWAY THEIR FOOD ISN'T THAT...