Taco Casa — Restaurant in Carrollton

Every Taco Casa I’ve been to asks when you order Nachos if you want the toppings on the side or on top. Unfortunately the manager at this location gives that responsibility to the customers who aren’t getting paid to do such things. Not only did they assume the toppings on the side but I didn’t get the toppings I wanted. Once I returned, unbothered, with a smile on my face, the manager proceeded to lay into me about the food cost that goes into correcting my incorrect order and questioning word for word what I said to the team member that took my order - I guess to see what my wrong doing, as the customer, in the situation was. I’ve worked in food service for 8 years and am very understanding. I’ve never experienced such unprofessional service - and this service was from the manager! Absolutely unacceptable, I nearly asked for a refund bc of the fuss she was making. I live less than a mile from this location and if I ever want taco casa again I will happily drive 8 miles to the Lewisville location so I never have to be subject to that manager who is incapable of assuming responsibility for her business. She ended the conversation with “this is the only time I will do this” well that’s super convenient because I won’t be back to any location for the foreseeable future. Very unfortunate, because I’ve only ever had amazing customer service from taco casa. She does not uphold the service that other Taco Casa locations and her own team members below her exude. She might as well had MISERABLE written on her forehead, because it was clear as day. I feel bad for the team members who have to work for her. I called up there to get her name, Samantha, on the clock during 3/21/2021 around 1-3pm. For the record, this was my first time returning messed up food to a fast food place and my first yelp post. I gladly will...

I went in on the afternoon of Sunday, September 29th, 2024, and realized just bad this location has gotten in the last year.

I walked in, went to the counter, and stood there patiently waiting to place my order. The three employees that were there, looked at me and then the one with the gray shirt took off to the back, the other two walked over to the prep bar. One started very slowly making food, got halfway through what they were making, slid it over to the other one to finish. That should have been my first clue because I was the only customer in there and there was nobody at the drive-thru, but I gave them the benefit of the doubt and thought maybe it was a mobile order or something. I was obviously wrong.

Both of them looked right at me, looked at each other said something kind of quiet started snickering and shaking their heads and went back to the food prep bar. At the same time, the one of the gray shirt came out saw me turned right around and went right back in the back again.

The two at the prep bar saw that and started snickering again and then looked over saw me, shook their heads started snickering and went back to what they were doing.

Not a single time did they say that they would be right with me, not a single time did they say just a minute, nothing. The only acknowledgment they had of me and other customers that were starting to come in was just to look at us, say something and start laughing, and then proceed to ignore us.

So I guess that the company and the managers condone their employees making fun of, ignoring and laughing at customers without even acknowledging their existence other than to talk down to and disrespect for no reason.

What makes it really sad was that a year ago this is one of the best Taco Casa locations to go to and now it's one...

Taco Casa has the freshest toppings for their tacos, burritos, etc. I'm never disappointed with anything I order. They are very generous with meat and toppings on everything.

The Chilada is probably my favorite item. It reminds me of Taco Bells Enchirito, but it's so much better! The amount of meat and cheese on the Chilada is double what you would expect! It's delicious and very filling!

Second to the Chilada, my favorite is the Super Tostada. The crispy tortilla bottom is piled HIGH with large portions of meat and beans, then piled high with toppings!

If you like cheese on your tacos, tostadas, nachos, and everything else, then Taco Casa is the place to go! I'm not sure if they shred the cheese on-site, but the cheese always tastes so good and looks freshly grated.

They are EXTREMELY generous with toppings on everything, even the cheese. If you look at the menu pictures online or the menu board at the restaurant, the amount of toppings is a true representation of what you'll get - or you may even get more toppings!

Their sweet tea is really good. It's southern sweet without being syrupy. Refried beans are delicious and make a good side to any menu item. I like to order chips and a side of beans to use as dip!

The location I usually go to is in Carrollton at Midway and Trinity Mills. The inside is always clean. Tables are wiped, bathrooms are clean and "stocked."

Staff at this location are super friendly. They seem to work well together and always get my order correct. I have a large family so I order a lot. A mistake on a to-go order could mean someone at home is missing their meal. It's refreshing to place a large order and have everything correct and packed well for the drive.

Great food, reasonable prices, and...