Domino's Pizza — Restaurant in Cary

Would give 0 stars if I could based solely on the woman on the phone. We got our pizza delivered and our veggie pan pizza was undercooked. We order every week and normally pizza is fine, so it wasn't a big deal at first. I called and asked for a replacement. The woman on the phone was INCREDIBLY rude. She snapped at me when I gave my phone number rather than and order number. Then she told me I'd have to drive my pizza to the store so they could see it. I told them we were disabled and can't do that. The convo really spiraled after that.

She told me that the pizza couldn't be undercooked because the oven is a set temp. However, I was a Domino's assistant manager for years at another franchise and know you shouldn't put more than 3 toppings on a pan pizza because they won't cook right. I told her this and she responded: "But I thought you said you were disabled?" She actually accused us of lying about disabilities.

Ill admit I lost my temper then. I'm Autistic and recovering from norovirus, my partner is injured, and we're not up to this.

She then put me on hold without asking and I waited, and waited, and waited. I assumed she wasn't coming back so I hung up to contest the charge with my credit card company. My partner gets a call 30-mins later and hands the phone to me when she heard it's Domino's. The same woman from before said "Oh, she put YOU on the line." I ignored that and asked what they wanted. Turns out, they sent a driver with the pizza replacement after all and he was outside our door. The woman said if I hadn't hung up, she would have told me that. I told her she put me on hold for 15 minutes so I hung up.

She immediately argued back that it wasn't 15 minutes. I hung up on her again as i didn't care to sit and argue. I gave the driver the undercooked pizza and took the replacement - which this...

Ordered 2 medium pizzas and a stuffed pepperoni bread from here. Upon entering the store to pick up the order, the place STUNK. Smelled like none of the employees there knew how to properly shower or heard of deodorants, bad BO mixed with fart scent. Horrible smell inside the store. Not only that, they messed up the philly cheesesteak pizza by having red pizza sauce with just only steak and cheese. And the pepperoni stuffed bread was SMALL! All for 38 bucks for a meal that is extremely easy, i used to make pizza for papa johns and hungry howies and this dominos cant even make a simple order right. Come on people, youre not paid to mess up orders or stink up the place. Youre ADULTS! This is SAD! I wish I could give the store a no star.

Update, their response is automated. And im confident enough that they wont “get to the bottom of it” if they havent done precisely that for the other reviewers, just dont order from this store. Go to another. The employees at this one doesnt know how to do their jobs right nor properly shower. If the owner of this store reads this, order #325 at 9/19/23 and estimated order ready says 8:14pm. I refuse to go on the link you provided because there are other reviewers who are apparently still waiting on a response, if they are still waiting, im not wasting my time going on that website you provided, im also not wasting my time going back to the store, it STINKS inside so no thanks! Get better employees who knows how to make the order according to what the customer orders. Yall aint mcdonalds. If i wanted my order messed up, id go to mcdonalds. Do better, its literally NOT hard to make a pizza right. Its also NOT hard to properly shower....

Edit #2 - After over 3 weeks, I still have not heard back on the email address provided below in dominos 2nd response to my first edit. They’re very quick to respond to public reviews however it’s with empty promises. Accountability and integrity,

Editing to update that they do not respond to the email in their response to my review after several attempts. There is a report on file with Cary PD with proof that their driver delivered to a neighbors address on the other side of the building (discovered day after). Instead of taking accountability that their driver simply made a mistake, they banned us. There is something to be said about integrity and accountability here.

Avoid the Jones Franklin Road in Raleigh location. We order Domino’s all the time and we ordered it tonight and it got delivered to the wrong address I guess but they turned around and got real nasty on the phone with us when we called to report that. We asked for another order and they said “we have a picture of yhe delivery at your front door”. That we have to come up to the store and they will show us the picture. The woman continued to taunt us on the phone so we went up there to see the picture and she didn’t have a picture of our front door, so then we showed them a picture of our front door they then said a curse word towards us and said we’re never allowed to order Domino’s again. That we are on the black list. We walked out and I’m still waiting for a refund at least. This is extremely disappointing that their first reaction to us reporting that our pizza was not delivered was to demean us and treat...