Starbucks — Restaurant in Cary

Downgrading my review from mediocre. I put in an order for Black Tea and got Iced black coffee. Went back to get replaced. The female barista working at the time was nice enough, but appeared to be new, and the guy, who appeared like he might be a manager seemed to have a chip on his shoulder. He appeared to be more preoccupied with closing the store (1 hour early) than customer service, and walked away from me as I was talking to him. Update: Several times now I have come here and they have no Black Tea and I have to wait for it to be made. On the last visit, I ordered ahead, arrived at the drive-thru, and was still waiting for the black tea to be brewed. There were no other people in the drive-thru, and no other customers in the store, 3 hours before closing, and plenty of staff. I finally received my tea, but I should have sipped it. Turns out they brewed Earl Grey. So I had a Trenta Iced Tea brewed from Earl Gray. I give up...

I came in for a cup of coffee with plant-based milk. There were no customers behind me, and there were about 5 customers inside with their orders. When I asked about the ingredients of the milks offered, the manager overheard, told me if my dairy allergies were severe enough to warrant an epi-pen, then I shouldn't be there. I was having THE WORST day before this interaction, and in my frustration, I just left. Had I been in a better state of mind, I would have explained that I have worked in the food industry for decades, I understand how allergies work (including cross contamination), that I just wanted to see the ingredients in the creamer (because I am also allergic to carageenan, which is in a lot of vegan foods, including creamers) - If the ingredients were a go for me, great, and if not, I would have just...

I used to go here all the time. The staff is great. However, when you request something done specifically to your drink. Light ice or extra sauce. They ignore it. A coffee is almost 6 dollars. For 1 coffee. It’s a point where you say something once. But the whole purpose of being a able to edit your drink is to have it made the way you want within reason. Hats why they put the labels on your drinks with your requests. They ignore them. For me I will not being going to this location anymore. They have not made my drink right the last 5-6 times I’ve been there and that is after asking them to fix it multiple times. Im not asking for much, lite ice and extra Carmel. I would give it 1 stars. But that staff is really nice and they work...