BIGGBY COFFEE — Restaurant in Cascade Charter Township

I used to really enjoy Biggby when I lived in MI, and regularly got coffee there, all the way back to when they were called Beaners (They changed their name due to that word being offensive to some). We even frequently bought Biggby's Best to make at home.

However, this time when we visited our home town we stopped at two different locations and both times the coffee had a burnt taste to it. The coffee was also insanely hot. It took forever to be able to actually drink it.

My teenage son likes decaf with lots of cream and sugar and he was not impressed either. He had an expletive response to taking a drink and after a few samples decided it wasn't worth consuming.

Now, I am incredibly picky with my coffee, since I typically hand grind my beans every morning, and have found that no coffee shop, cafe, or restaurant actually makes good coffee because they typically don't grind it right and/or they burn it. So take that into consideration if you're an average...

I can't give a rating because it doesn't allow me to go under 1. I went into Biggby by me on Kraft Avenue in Cascade and was in total shock to see the prices had almost doubled on all items. You use to be the place I went to get things done on my computer. After todays visit, I will never come back. The fact that you are making the patrons to your establishment pay for the minimum wage increase is absolutely insane. I feel let down by you and won't be back again. The heavy set barista that was working (female) when I asked why the prices went up was very rude to me and when I told her I just wanted a regular coffee because Biggby had priced me out of my coffee ranges, she replied with "whatever". She needs to learn some customer service skills pretty quick, she basically sucks. I won't recommend this site to anyone else at all and I won't recommend Biggbys to anyone they pass the price onto us, not...

Went to this location today and attempted to use a coupon. I accidentally ordered a 16oz instead of a 20oz. I realized as we were leaving speaker. Upon arrival to the window, I tried to get someone's attention as no one was at the window. I knocked on the window and was waving. They were looking at me however no one came to window,. When the drink was done they then came to the window. I explained I had accidentally ordered a 16oz instead of the 20oz as required for the coupon. They absolutely refused to change my order. I mean completely refused. Ridiculous customer service. I have worked in restaurants and customer service for 20 years. This could have been rectified and the customer taken care of with no issue. However they made the conscious decision to refuse to change the order. This was harder then it had to be and absolutely ridiculous...