QDOBA Mexican Eats — Restaurant in Cascade Charter Township

VERY unhappy with this store. I have ordered lunch for my team quite a few times and every single time something is wrong. But I always give them the benefit of the doubt that I am getting a "bigger" order. This last time that I ordered was the VERY LAST time I will EVER order from this store! I ordered online on February 10. My total was $140.54. I wanted it delivered at 11:30. At NOON I called and asked what was going on and she said "oh we cancelled that ordered. We're closed." UMM, WHAT? So then I check my account and I was charged for the food I DID NOT GET. I called and she said that I would be refunded. I put it aside and gave them a few weeks. I called on March 10-ONE MONTH LATER. The Manager I spoke to said "I'm not sure what to do I need to wait for another manager to come in and I will call you back". Again I was patient and gave them a few days. I called again at 10 am on 3/15, the manager Clarence told me that "the manager that deals with this will be in at 11 and if we can refund then we will send you an email". I waited until 2:30 and called them again. He answered and I asked what was going on and he started screaming at me and told me that I would get my refund in the next 3-5 days. I was frustrated that he was yelling so I tried to talk over him to tell him what he had told me "I am not going to listen to you talking to me like that". I started to let him know that I was contacting cooperate for his customer service, and that it is taking me over a month to get my money back. He cut me off and screamed "DO WHAT YOU HAVE TO!! GOODBYE!!!" By far the WORST service I have...

Will not go to this location again. The managers at the store are rude and do not care about helping. They are too busy and very dismissive. After having placed and order online I arrived and was informed they didn't have two of my items. I asked for a refund as I couldn't do it online. Clarence the manager was unwilling to take a minute of his time to help resolve I was ignored after I had asked for the refund and they said they would handle it later that night but wouldn't give anything to reassure me it would be done. There were two nice front staff employees who were kind and willing to help but they didn't have the ability to do refunds. Clarence should not be a manager if he is unwilling to help and puts his people in positions they cannot solve issues. I called back the next day as I had not yet seen the return on my card. I spoke to Clarence and he said it would be returned in 3 to 5 business days. He again was very dismissive and rude. He said he and his general manager saw my feedback through the Qdoba review and his GM agreed with him on how he handled the situation. Curious if the front line employees feel the same way and if they felt supported by him. My recommendation is that you avoid this location at all cost because they don't have items for your order, the staff is visibly in high anxiety and there is no form of quality leadership to help make it an enjoyable place for customers or by appearance their employees. Zero...

This location has been consistently slow and disorganized for several months now and seems to get worse every time we visit. We stopped in for lunch today and waited approx 20 - 25 minutes before our order was taken and we were 2nd in line. Of the 3 staff members that we saw in the building, only 1 of them was working. One of the others had thier ear buds in and seemed to be talking on the phone. The 3rd was on break most of the time we were in line, when they returned they started working on an online order and completely ignored the line of approx 10 customers waiting to be acknowledged. As we watched them prepare the online order (at a snails pace), we realized the order was for a poor gent that had already been there waiting when we arrived. Lord only knows how much of his afternoon was spent waiting for his lunch. To top things off, the person that rang us up (at a snails pace) overcharged us. We did not realize this until we were sitting at our table eating and checked our receipt. We were not about to spend another 30 minutes+ in line to try to get it corrected as the queue was probably closer to 15 people at that point (most of them being from the original queue of 10 that were waiting with us 15 minutes prior). I felt terrible for the 1 staff member that was trying to get things done. As much as I love Qdoba's food, I'm going to have to pass on this location...