McDonald's — Restaurant in Casselberry

Someone tell the cashier at this place, whoever the guy at 4:25 pm on Sunday 1/21/24 is, that for someone who works at McDonalds he has no idea what Service, Kindness or their own App is. I pity whoever the friends of this person are. Because if he speaks to them the way he spoke to me today, referring to me as an idiot to his coworkers within earshot, they are better off with no friends whatsoever. The man with little to no intelligence, reading skills or comprehension apparently does not understand the concept of their own restaurant offers, and instead of taking my order decided that he was better off showcasing how “free fries Fridays” only works on Fridays- the coupon on my phone was for $1 medium fries. My friend, whoever you are, I loved the lack of kindness of your words, your agitated hand expressions, and how you immediately turned around and began calling me an idiot to your coworkers because I was too “stupid to understand what you were saying- Free Fries Fridays”. Loved it so much, I had to share my experience. If you need additional training, because apparently your management hasn’t helped you there, the Free Fries Fridays coupon disappears after Friday, and the $1 fries comes through for the rest of the days. Go off, king. Have fun at work, sorry for interrupting your flow or whatever it is you were too busy doing, rather than delivering the service you are paid to do. I would not waste my time time fighting over french fries with your ineptitude.

Can’t give 0 stars, so take this single one and wear it as the participation sticker your teacher kept from you that has made you so sour. Have a...

Wish I could give this McDonald’s no stars but I can’t. Improperly trained employees, a manager who has no idea how to run a business. A very tiny miserable short woman is the manager here at this location and stood in the back just scrolling on her phone while her associate had no idea what to do. We had a $1 fry coupon and the employee didn’t know how to take our order with the coupon so we scanned it at the scanner for it to not work. She grabbed her manager who got off her phone and then came over to assess the situation. Instead of trying to resolve the issue she just started to yell at her associate telling her to pretend that the register doesn’t even exist and to only use one. She then started to further tell the associate to never put the scanner where the customer can see it and to leave it up by them even though her supervisor said differently. They then acted like we weren’t there and didn’t talk to us about the situation. I asked if there was anything she can do to help and she refused to do anything. Horrible customer service, this McDonald’s is a...

We rarely go to McDonald's anymore, but got a hankering for a cheeseburger and sundae this afternoon. The drive-through was pretty backed up so we opted to go inside. Surprisingly, it wasn't very busy for a Saturday afternoon. We ordered at the kiosk and then found a table. The young lady who brought our food was pleasant and apologetic for the delay. What delay? It had only been a couple of minutes, pretty fast in my book! We watched as other servers brought food to customers, every one with a smile on their face and an uplifting attitude. We even overheard the staff complimenting each other! The tables were cleaned promptly and trash picked up after customers who were too hurried to care for it themselves. The food was good too - the bun of the burger was not even smooshed down, something which I've almost come to expect at McDonalds. This was by far the best McDonald's I have ever been to. It appears that whoever is managing it has succeeded in establishing a culture that takes pride in their work and...