Chicago's Pizza — Restaurant in Castle Hills

And so this experience was a little chaotic confusing and unnecessary coming from the food service industry many levels many genre of restaurants when you are running the front as an expeditor coordinator cashier it's a lot we were not meant to multitask against that on this level but we can and we do and normally most people in these types of environments multitask extremely well and efficiently order Chicago style pizza had it for the first time two weeks prior to this event amazing pizza I mean I just haven't had Chicago Pizza in a while they just was so good and simple ingredients were on it and ground beef I believe there were olives and of course extra cheese 🍕 simple and all Chicago! I placed my order online through whatever appender they partner with first smooth transaction very easy menu to read not convoluted or some busy and bombarded by you know advertising some pop-ups It was actually pretty refreshing so it was during rush hour traffic and of course they set up an updated message which was awesome bit back in the time up a little bit and explaining why that is a really good thing for businesses in San Antonio to do I drive for a ride share platform I also deliver for three different virtual platforms and these people seem to not incorporate into their algorithms these types of courtesy messages to where the drivers are left holding the responsibility and expect it to adhere to like outrageous the promissory guarantees they get to their customers for example 60 minutes or lesson is free If your tried up at 60 minutes one way and you've got an order across town Guess what you get hit with it their AI spits out a report black and white tally marks only they treated as gospel and they have forgotten that we are not autonomous we are the gray area we are real world human beings on the ground dealing with it and there is there are no dispositions to accommodate that anymore because of a plausible deniability and liability for the insurance underwriters obviously and so I get to enjoy a 15-day suspension from one of the major platforms that I deliver for it and I am a veteran driver and I am very good at what I do and it is out of my control and there is no margin If you have excessive cancellations cuz it just happened to get a streak of those I believe we don't cancel unless we absolutely have to cuz we're driving sometimes 32 mi round trip for a $10 order why would I cancel the order makes no sense to do that I've wasted time money fuel and stress and I'm sitting here with multiple orders stacked up we cannot get to and deliver those other orders cuz we have no ability to override unless we do the cancellation In addition to that as a backup I contact support every time to have them contact the customer and each time was confirmed no reach Don't worry I'm documenting they'll be no retaliation or disciplinary action going forward and that was exactly a lie sitting on a 15 days suspension at $200 a day potentially multiply that do the math I'm losing a great deal of money because they are listening to AI and black and white and not the human component which is us on the ground this is an issue because we are losing thousands of dollars because of a computer that is spitting out reports that are skewed and falsified That's the bottom line Insurance underwriters plausible deniability and liability is past to the drivers and nobody cares about that even though we are the income generators we are the aggressive income generators we are not passive liability income so we get to pick up the order and they can't find the order they can't find my name they can't pull the order at all yet I'm sitting here on my phone with it and they're like well did you go to the right location did you go to the right business I'm like your Chicago pizza right okay well then I'm here so it took a delivery driver who came in who saw it sitting up on the racks above the height of the person that was working and had been sitting there for quite some time and when we got the pizzacold cakey cracked sauce dried out...

The Chicago's Pizza restaurant serves some kinds of Italian food like $5+ different sized calzones that allow for one topping each, $12+ different sized deep dish pizza with what you want on it (pizza can even be made with no meat and no cheese so vegan people will be willing to eat it), $10+ spaghetti with or without meatballs and garlic bread on the side, $10+ meat lasagna with garlic bread on the side, 8 pc mozzarella sticks with marinara sauce on the side as an appetizer, and thin crust pizza. Now for what I experienced when I went there with my mom and dad, the mozzarella sticks were bland and tasted like the original HEB store bought mozzarella sticks before HEB changed it's mozzarella stick recipe. So the mozzarella sticks luckily came with marinara sauce. The spaghetti would have tasted like nothing if the spaghetti didn't have marinara sauce, meatballs and parmesan (the Parmesan is something I had to put on the spaghetti with a salt shaker filled with parmesan temporarily given to me, my mom, and my dad to put parmesan on our food.) in it. The meatballs in the spaghetti strangely tasted like HEB grocery store meatballs which is weird. The spaghetti had a weird yellow color to it. The garlic bread tasted like garlic bread but strangely looks similar to HEB garlic bread when it is cooked. The medium Chicago style pizza has the crust as the base of the pizza, then the cheese and toppings on the crust, and finally the sauce on top. My mom and dad tried a medium chicago style pizza and they said the crust tasted really good. My mom said the Chicago pizza was as good as little Caesars pizza but I don't know since I haven't tried the Chicago style pizza. I did try the spaghetti with meatballs, the garlic bread, and the mozzarella sticks. You do have to wait at least 10 to 25 minutes to get served your food but it takes at least 25 minutes for a Chicago style pizza to be ready for you to eat it. But if you are ordering pizza I would suggest you go for the mini pizza or small pizza because of how big the the pizza is as a medium pizza. But the spaghetti is okay too. So I gave the place a 3 star for the food because of the served foods taste is okay but not the greatest, it is filling though. The service was good for a Italian food restaurant in a outside mall but there is only one employee or manager there it seems but the restaurant didn't seem that busy to me. It didn't seem to have any bathrooms so if you need to use the bathroom then you are out of luck. But don't expect to pay less than $6 for anything at Chicago's since most of the food is over $15, so bring at least $20 to spend for the food you will eat if you eat at Chicago's Pizza. Anyways, that ends my review of the restaurant...

Where do I begin…Brought my very hungry husband and 9 of our 10 children here for an early Fathers Day lunch after a morning of intense BJJ training. Arrived at 2pm as we had a reservation and we were seated in a quiet part of the restaurant and given menus. Ordered drinks and appetizers, also 2 Chicago style pizzas and one small pizza for our younger children. We were told 40 minute wait for the Chicago pizza which was fine since we had ordered appetizers and the small pizza for the kiddos. 45 minutes went by and still no drink refills or appetizers/small pizza. Brought this to the attention of our server and was told “oh, well, it’s 5 more minutes on the appetizers” in response I told her I would like to think that we would have gotten the breadsticks and cheese sticks before the Chicago pizza as we had already waited over 40 minutes since we ordered. Still again, I was told 5 minutes. Ok…well another 20 minutes goes by and we get our appetizers and then 10 minutes later the small kids pizza, at this point it’s been over an hour, I would have figured the Chicago style pizzas would have been coming out too. After an hour and a half I finally got up to ask the manager/owner about them and was told “ma’am it takes 35-40 minutes for them to be done” my response, it’s been over an hour and 30 minutes…all I got in response was that they were coming out of the oven right that minute. I get there’s a wait for food but the place wasn’t even that busy and they were pretty well staffed. This was very disappointing as we were looking forward to this outing for days now and we were happy to have finally found Chicago style pizza. I don’t think we will ever dine in here again, it was a terrible experience and was nothing but frustrating, which is sad considering the pizza was so delicious. By the time it got to us though we still hadn’t gotten any refills and we were just ready to get out of there, so much so that we opted to eat a slice of our Chicago pizzas in the 100 degree heat in the parking lot. Next time we will order 4 hours in advance and pick it up to go…and that’s if we even decide to go there again considering we spent $100+ for bad service.

The only tip I could leave for them today was...