Stumpy's Pizza — Restaurant in Castle Rock

We have been coming here for about 5 years. We have dined in, place takeout orders on almost a weekly basis, and have celebrated numerous events here. We liked that the food was pretty good and it was a fun atmosphere for kids/families. Things have since changed, they have become very strict with the size of parties. We have come in the past to socialize in group gatherings with friends and family. On this visit we were here at 4:15 PM to about 5:40 PM, on a Thursday. Not a busy or high demand time, there were numerous open tables, about 3 low tables were taken and 1 high top in the bar area. This time another family in our group asked to start a separate tab from the one we had, and they were turned down. The waitress told us that it had to be on our tab and that if more people joined our party then the 8 seats available at our table, they would not be allowed to occupy another table. I just don’t understand turning down business or making people feel awkward or uncomfortable if they have a large party. There was also another parent in our that tried to order from the bar, when the kids were playing the games, and again they were denied. I feel like this restaurant has the type of atmosphere we have utilized it for and promotes social gatherings in a casual environment, where you can enjoy food and drinks, and the arcade area. After our experience today, we will no longer be taking our business here nor will we continue to recommend Stumpy’s. Very...

Whelp after 3 years I'm editing my review.

Like I'll preface this by saying - I am absolutely willing to admit I'm wrong. I couldn't actually remember how the conversation went.

I ordered a special with a large pizza and wings. I thought I asked for boneless, but I guess I forgot? When I called back to talk about it, the guy blew up at me like I'd personally slapped him in the face. I started off with the idea that there might've been a communication error. I admit I might've made a mistake, but my dude you do not scream at your customer that they are the ones in the wrong, even when they are. Leave your ego at the door in quite literally every customer service type position. Not only does it make the job easier mentally, but you don't run into these kinds of situations. You have nothing to prove. It's just pizza. There was nothing personal about this situation. But by reaching so aggressively to be "The correct party" you have lost a customer for ever. Also maybe in the future, you could start confirming what KIND of wings(Boneless or Bone in) your customer wants when the order gets placed? I dunno? Either way. Never buying food from here again if it means raising a potential customer service complaint means I'm going to get into a heated argument, I don't have the spoons for it. Business was sold year before last any ways, who knows who runs it now. I am guessing they do not care any more like...

Called ahead to order a pizza and they said fifteen twenty minutes and it'll be ready so went down and walked in waited and the person at the register said be right with you stood there another five mins and never got addressed and then said why don't you just deliver it to me and started out the the called from the parking lot and got the kitchen manager and he said said sorry and it would be an hour before they could deliver it and he talked me in to coming back and the pizza had been sitting then has me pay for a cold pizza after him telling me it just came out of the oven ya 30 mins ago and it sitting out so if you want to over pay and get cold pizza from people that think their time at work is more important than delivering quality and pride go there and there's no point in calling ahead because they will just ignore you and so forth and so on and still ha e not heard anything for a store manager and I have told my boss and friends to not go there the pizza sucked and service...