McDonald's — Restaurant in Castroville

Edit: since writing the below comment, this McDonald's has gotten significantly better. I no longer have any of the problems I had then. Excellent work to whoever made these improvements. Service is far faster and much more error free. Staff are always friendly and the food is always as expected. 10 out of 10. I generally only use the drive-through, so I can't really speak on anything inside the restaurant. But, the drive-through is excellent.

I've been to this McDonald's well over a dozen times. And, nearly every time I've had issues with them. Usually, the issue is an incredibly long wait time. They nearly always forget simple things like straws. I once placed an order through the drive through. It took a good 10 minutes to get the food and they said to wait for fresh coffee. Well, that came another 10 minutes later. And, they forget the sodas. That was an additional 5 or 10 minutes. All in all, I spent over 30 minutes there just sitting in my truck and waiting.

When I've gone inside, I've practically had to yell for someone to assist me at the cash register. I once got my order inside and had to wait 10 minutes to even get the drink cups. Of course, 1 was cracked. That was another wait to get a new cup. After I filled my own drinks, I was then waiting for a plain sundae. More waiting. I finally had to ask the drive through lady, and she got it. But, there was no spoon. At that point, I just wanted to leave. So, I gave up on that. That entire time, there were only 2 orders on the screen saying "in progress." My order was one of them and another man's order was there. He was also standing there, but never said anything. I wish I had spoke up for him. He was waiting the entire time I was and longer.

All in all, this is the worst McDonald's I've ever been to. I don't care to get anyone in trouble. I just expect better service.

Mostly it's the long wait time to get anything. Though, at least once, I had hamburgers that were still fairly raw.

I don't know if it's bad management or just that they have a lot of new, poorly trained staff, but something needs to be done to...

UPDATE I contacted McD Corp & received call from District Mbr explained my exp in Castroville vs Hondo she was very polite & professional. Asked me to give Castroville another chance after she addressed it. We went today assistant manager assisted cashier with my order something changes I was served quickly & my order less than 5 minutes! It was a good exp..

Worst experience in service. I went to the counter to place my order. I was the only person in dining area waiting on an order. I had already waited 22 minute then nnoticed they were servicing the drive thru even cars which I observed went thru drive thru while I was waiting were served. When I asked why my order was still in a queue yet others who drove in while I was waiting near the counter had been served cashier & manager (Louis or Lou) said well we are short what can I say! Yet 3 people were working drive thru 2 cooks & 2 managers yet they could not service one dine in customer! I went to Hondo Tx 15 minutes away excellent service I ordered from the counter & didn't have to compete against drive thru & they were more busy my order was 5 minutes!!!! Hondo could win marathons against Castroville! Maria store manager for Hondo takes care of her customers! Luis in Castroville & his cashier need to go to training! I would have had to wait at least 35 minutes! For same order in Hondo 5 minutes & it was obvious Castroville manager use to complaints & do not care , but someone needs to remind them the dine in area open for service they got lazy with the drive thru only think it takes 5 people to run a drive thru! Don't waste your time going to Castroville even CEO would be ashamed with their...

Staying at the hotel and spa for a weekend wedding with grandparents and 7 yearold. McDonalds is close, easy to find and the grandparents and 7 year old both thought it was the best choice for breakfast.

Went Saturday morning about 10, it didn't look very busy but the staff seemed to be scrambling to keep up. We ordered a small OJ, a medium coffee and a lg coffee....along with pancakes and 2 big breakfasts and 2 burritos. The food came out in about 10 minutes. No coffe, no OJ...one set of knife and forks. Waited, the coffe for the orders came behind ours got the attention of the cashier, no apology just said we're working on it. Finally got the forks, 20 minutes after ordering we got the coffe and juice....no straw for the juice. Got the straw after flagging down another employee. One of the coffees was wrong.

Went in Sunday after they wanted McDonalds again. Better experience this time around. Food came out much quicker, coffee and drinks with it. The big breakfast the first day the eggs were dry...tasted like powdered eggs.

Got mcgridddles and pancakes the second day. Better prepared meals coffee was right the staff seemed more organized but no one was in there. Bathroom wasn't clean. Pee on the floor, it was slippery and a sheet of toilet paper was down I'm the stall that was a dark yellow color and looked like it was dried stuck...