El Portal de Jalisco — Restaurant in Castroville

We walked in, didn't know if we were to wait to be seated until we were asked rudely by a young guy, "Are you waiting on somebody?" We said" "no' so he just point to tables...no smile no greeting by anyone at this point but not a big deal . Chips and salsa came, had 2 very different chips and burnt fries in it..... They were very hard and unflavorful. The salsa tasted stewed and was mediocre. The guacamole was uneatable it just tasted like it was overwhelmed with garlic. I ordered a margarita that came and was probably 80% syrup it was so horribly sweet that I couldn't even get down more than one drink so I left it... My daughter ordered a taco that came that was just so greasy it was just pourin... I ended up just not even ordering food at that point. I left my margarita I left the guacamole chips and salsa my daughter didn't even finish her food she said the taco that she ordered was just pouring in Grease.. was definitely a very strange experience even after we paid and left we were not thanked we were not asked to come back again we were not asked how our food was it was just very weird. We definitely would never...

Drive thru order

Awful customer service . Waited over 30 minutes for drive thru order to then find out when I got home (45minutes away) that I was missing an order. Then called and staff answered all giggly oh yeah you forgot your last plate (mind you she said that is all your complete order and I seen 7 plates assumed all orders where there which I was wrong for trusting their word ) . She then asked for name and phone number for whenever I returned back so I can pick up .. went to pick up missing plate (made a trip because daughter really wanted the plate still ) took receipt and everything was questioned left and right and no where they can find that I had forgot a plate … again they failed once again they gave me a wrong plate I am done with these people their customer service is awful . Please don’t let them forget your order because you will have to jump through hoops to get it back not to mention i felt as if I owed them something for an order I had...

Wanted to love this place, but the food let it down. Beautiful building, nice and clean, lovely decor. Friendly folks, great service. Starting off the chips and salsa was a let down. Salsa ok, but chips were not homemade, stale, and not pleasant. When leaving we saw a stack of chips in a corner in baskets. Wonder how many hours they sat there. For dinner, enchiladas (beef and chicken) ok. Nothing stood out, nothing sucked. Rice and beans just bland. Under seasoned. Cook good, but no flavor. The bright spot was the carne guisada. Wonderful! Great flavor and excellent fall-apart tender cook. But not impressed by the tortillas. Hard, thick, not nice to eat. Tasted like the flour used to cook them was old, past fresh, so the tortillas cooked wrong. If you know, you know. Cannot recommend, unless you go get a tub of...