Panda Express — Restaurant in Cathedral City

This is the absolute worst Panda Express in the Desert! As someone who used to work at Panda Express in Palm Springs as a Shift Leader for years, I am embarrassed for this location and embarrassed to even say I used to work for the company. Panda expects such HIGH standards when this location has extremely LOW standards. I only eat from this location because it is close by to my house. The past 4/5 times I have eaten here during Covid-19, my order has been either undercooked or I’ve received the wrong items. Tonight was crossing the line which is why I am writing the review. I ordered a plate with half and half & double honey walnut shrimp and orange chicken. My husband ordered half and half with honey walnut shrimp, teriyaki chicken and broccoli beef. When ordering through drive though he asked to please make sure the order is correct and noodles are fully cooked since those are the usual issues. He got home and was missing two entrees and noodles were BURNT. Not even just a little over cooked but totally burnt. He tried calling the location 4 times with no answer before he decided to drive back. He talks to the manager Jiovanni who said he would make sure the items were correct. After he got home, the orange chicken was cooked with pepper steak sauce instead. Tried to call the location another few times with no answer. I drove back to the location only wanting the correct item and I was told “we can’t give free items out” after THEY were the one who provided me with the wrong items multiple times. I am baffled at the lack of customer service and the fact that food is constantly not being cooked properly. This place needs new management and new hires who are willing to do their job correctly. NEVER EAT HERE ANYONE!! If I could give 0...

I didn’t think I had to add anything to this but Melanie should be less judgmental when asking someone if we want to donate. And we don’t, we don’t no need to ask again and again. And give people a chance to think about it if they want something more. Don’t keep repeating “is that it” all over and over. I would of said yes to donating but when you don’t give me a chance to think about wether if I want to add to my order or not I’m gonna say no to donating or even engaging woth you. Aside from the burnt chicken for my chicken teriyaki and the burnt chow mein, I didn't appreciate asking the cashier to give me fresh soy sauce from the food bar instead of handing me those packages of soy sauce. She reached reached over the drive through counter top and handed me cold sauce. I didn't like her attitude and the fact she was too lazy to go over the food bar that's less than 10ft away. Next time I'll go to the one in PS. They're more organized. Less attitude and no burnt food . Her name was Mayda S…. Very small portions served not worth the money. Maybe it’s cause I didn’t Donate again. Didn’t give sauce woth my spring rolls or offer any kind of sauce. No napkins given. This staff...

Called to let them know the fountain drinks have a seriously messed up extra ingredient causing it to taste like bathwater. I would let it go but I had panda from this location over a month ago with the same issue. When I called they said they've known about it for a while and are getting it fixed, but I think that is no excuse to serve potentially dangerous drinks. Why have you been serving it if you knew the sodas taste like dirty dishwater? The girl I talked to did not give the phone to the manager when I asked for one, but instead asked what it was about. When I told her she started speaking in Spanish with someone next to her (nothing against speaking Spanish but this was obviously rude). I wasn't able to speak with a manager like I asked, she just said "thanks for calling maam" like we were through. I honestly think calling the health department is in order.

I hate to leave bad reviews, and take no pleasure in saying that they also forgot my sauce on the side and I got an empty fortune...