MOD Pizza — Restaurant in Cave Creek

Starving family with 2 young kids - Dinner time. Great up front made our 3 11 inch pizzas. Put j. Rack ready to go in oven. And then they sit in the rack for 30-40 minutes. We ask what's going on we cooking pizzas tonight ? As we could see the oven was empty. nice young man said sorry we have mixed up the pizzas that came out before so we are gathering ourselves slowing down the line to organize. Cool. - Now 45 minutes later the pizzas go in ( remember 11 inch fast food pizza). They put who knows how many in. And guess what when they come out they have no clue whose pizza is who's again. Pizza's get cold as they have no clue what to do. Pretty simple solution. We could have pointed to ours. A kid finally looks at me and says what's on your pizza. By this time the starting family is ravenous so I explain it he can't find the pizza. We are talking 3 stations here. 1. make pizza. 2 cook pizzas tonight. 3 take pizza out with giant stick and hand to customer. We were dining in. Nothing else to do. 1 hour later no pizzas I ask what's is going on guys. He says I'm the manager and I was pulled to this station and it's all a mess. Honestly he was the mess. The girl who made the now lobby full of guests knew who's pizza was who's she said it multiple times. Long story short. Another kid said we need to remake all your pizzas. By this time I'm in full fast mode and said we will pass we just donated 1 hour at a fast food pizza making biz and we are back to square 1. He then replied we are under new owners and they have messed up the system. Again 3 steps. Make, Cook, Hand to us. I'm not sure anyone could mess this up. But we witnessed it.Message to new owners or management. Get to your store. Work on it, train the staff, Friday night pizza place seems like a great night to be there. I think they gave at least 5 customers refunds and no pizzas. Poor kids, undertrained...

Have gone here 5 times, below is a review of each FWIW, I order exact same pizza every single time.

1st - fantastic! So good tried exact same order following night.

2nd - terrible! No toppings and dough uncooked in center yet burnt on perimeter. Tasted nothing like the first time

3rd - ok. Same exact order, tasted completely different than 1st time. Again, doughy. Tasted nothing like the first time. They offered coupons for free pizzas next time. Had no coupons in drawer. Offered to get from safe only to say oh, safe is locked. Either way, whatever not a big deal... I went back.

4th - terrible! No toppings again and burnt I don't know why I keep going back. I guess it's convenient. Pizza not good and Tasted nothing like the first time... again

5th - I again ordered the EXACT same pizza as the first time and yet again it is completely different. Tell me, how much Ricotta cheese can you onto an 11" dough? Well, A LOTTT!!! MOD pizza really messed this one up. This time no garlic, no chicken and the world's largest Ricotta pizza ever!

Consistency is NOT their strongest attribute. They're Consistently different than the 1st visit and Consistently inconsistent. I'm...

Terrible experience at Mod Pizza Halloween night. Hoping it was due to lots of online orders for parties or something. We haven't been to this one before and hope this is not typical.

Anyway, it took a few minutes for them to even start taking our order is they had a stack of online orders they were also trying to fill at the same time. We ordered our food, paid with no problems at all and then we waited and waited and waited along with a lot of other people trying to stay distanced but clearly also waiting awhile for their pizza.

At one point, my husband went up to check on our order and they said only half of our order was filled as we had 2 small pizzas. I'm not sure why they wouldn't be just give him the 1st one but he didn't insist. I later went up, explained he's diabetic and needs to eat something...finally got his pizza but, by that time, it was cold. It had been over 35 minutes since we ordered.

They then "found" my pizza but discovered that it was burnt and offered to make me a new one. I took the burnt one and ate what I could and until the other one arrived.

Overall, if was a very...