Panda Express — Restaurant in Cedar Falls

I’ve lived in the Cedar Falls area my entire life, and this Panda Express location has gotten progressively worse over the years. The service is consistently awful. Online ordering is a joke. I’ve routinely waited over 20 minutes for my food after ordering ahead, only to watch walk-in customers get served before me. What’s the point of ordering online if I end up waiting longer? My orders are wrong constantly. Either something is missing, an item is unavailable, or I’m forced to accept a substitution. When I’ve ordered delivery and something is wrong, they tell me I have to come in to fix it—defeating the entire point of delivery. Half the time, I just give up.The drink machines are always out of syrup. The portions are stingy. When I’ve ordered in person, I’ve had servers barely give me a full scoop of food. It’s clear they’re trying to stretch portions rather than serve paying customers properly. The wait times are absurd. The worst experience I’ve had was waiting over 40 minutes for a single online order. This location is run poorly, the customer service is subpar, and the experience is consistently frustrating. I’d rather drive across town to the Waterloo location than deal with the Cedar Falls...

Yes! I love Panda Express. This is one of my top choices in the Cedar Valley. If you’re like myself and enjoy getting some protein in your system after a workout or just simply hang out and eat lunch with your family after church, this is the place. Cedar Fall’s Culver’s is a close second but the service there isn’t the greatest. Every time I come this Panda the lines backed out the main door or close to it. They get our order and serve us food in no longer 15 minutes every time. Most of the staff is really nice (special shout out to Daniel). Owners a couple suggestions: Please consider getting a drive-thru and/or patio seating. The only other thing is they don’t leave knifes out for the guests. You have to ask the front counter for them and the last time I did that, one employee told me they must be out but another gave one to me right away. The tables were semi clean and the food has good portion sizes. I personally go with the bowl because...

Ordered online since didn't have to be in the store for more than 30sec. Tell us it will be 32 minutes. We are almost at the store already because how long can scooping food take. 45 minutes later we're still waiting for out food to be placed on the pickup table, while dozens of people go in and order at the counter. Turns out an entree we ordered isn't available here? So I finally go in and hear this frustrating reason why my food isn't ready 45 minutes after ordering...at Panda Express. Who knows how long the rest of my order had been sitting there. And they didn't have the soda that I ordered either. In fact half of the drinks were out of order. Their Coke usually garbage anyway, which is why I had ordered something different this time. Total incompetence from topto bottom, corporate to online...