HuHot Mongolian Grill — Restaurant in Cedar Falls

We do love Hu Hot. Our servers have been really good the many, many times we have been there with our kids and grandkids! Tonight we actually had an exception. I will preface this with the fact we found out it was her 3rd shift as a hostess/ server here. Grace and understanding applied for that…and they saved a star by the way they removed us from her server duties and spent time going over the SHOULD HAVE BEEN ‘non-issue’ she had turned into an awkward situation for all. I have family in town from out of state visiting us as I am battling inoperable stage 4 cancer. We recommend Hu Hot saying they are always good! Our servers have always been fast and friendly! Our server came and she introduced the process and ‘one bowl’ rule to our visitors. (All in late 70’s and 84 yrs old and never been to a Hu Hot) I have never had them push that rule except on the sign. 🤷🏼‍♂️. Asked about drinks and I asked for a bowl of lemon wedges for all the waters then ordered drinks. My aunt opted for just water, I ordered an ice tea, wife ordered a lemonade then my uncle said, very clearly, “ice tea please” and my aunt said “me too, I will have the ice tea”. All 5 of us were very clear on what was ordered. She dropped off 1 ice tea, 1 lemonade and 3 waters and the lemon slices. We noticed 2 missing ice teas NO BIG DEAL! EASY FIX! and I told my wife we would just flag her down. A different server came by and I asked for the 2 missing ice teas. He said “Sure! I will let your server know”. The original server came back and set down 3 ice teas on the end of the table and said “Here’s the 3 ice teas but you said 3 waters! But I will replace them anyways”. Very rude tone! Our jaws actually dropped and 3 of 5 of us all spoke up and said “nobody ordered 3 waters and we all heard ice teas. She walked off in a ‘whatever’ manner and we all stared at each other in a bit of shock. Really!!! Mad at us because she messed up the order we all heard?? Wife went up to the same server at the bar to make sure we weren’t charged for the 4th tea and explain that we ordered what we wanted…in a very calm tone. Server said “I don’t like the way your talking to me and am getting a Manager! Mind blown again. The assistant Mgr came out and had a good , calm, intelligent talk at the table (learned it was her 3rd shift) and they made adjustments in the staff to get us a server we could talk to who did a great job. The food, (good as always)second server and assistant mgr earned the 3 stars. Really do NOT know what this young lady is going through in life…plus a new job…so Grace 🙏 and possible extenuating circumstances mindset applied. I do hope it’s not as bad as inoperable stage IV terminal cancer. 😂. Even fighting THAT, I can’t be that intolerably rude. 😳🙄 We do pray 🙏 she finds a peace that allows her to answer a Mis-heard order with a “Sorry about that! I’ll be right back with your _ .” Or something friendly like that! We will adjust our statement made while suggesting Hu Hot to my family and friends in the future to saying “The food is always good and the service is ALMOST always fast and friendly”. Thanks assistant mgr and Hu Hot staff that worked through this SHOULD HAVE BEEN “non-issue”. We will be back! Just really careful on server selection! God Bless! I do hope the server finds a silver lining in this...

HuHot is one of my favorite chain restaurants, and the Cedar Falls location seems to get everything right more often than not. We rarely have to wait to get seated, servers and chefs have always been friendly and professional, and the food has always been delicious.

I don't believe one ever had any rude waitstaff while I've been here. They're always kind and courteous, even when busy. They're normally quick with refills, and a lot of times, they will even bring them out before I've even asked. Grill chefs are normally at the top of their game. My food has alway come out perfectly cooked. We've even had an experience where they let my daughters spray water over the counter and onto the grill. Something simple like that absolutely made their night.

The food is great. My only complaint is that the bowls could stand to be a little bigger. I sometimes find myself trying to balance food on top, only to have some fall. But you can go up as many times as you'd like, so that's easily remedied by just making a smaller bowl and getting more afterwards. I've also found that it can be easier to put on your meat and vegetables, then noodles, although that's a little out of order. I've seen some complaints about cleanliness, but I haven't found it to be bad when you consider it's a buffet style system where the customers are handling food and messy sauces. When it's busy, I would expect a little less, but they seem to clean everything appropriately.

Things to remember - dinner comes with a soup or salad, but they normally don't remind you of that. Their hot and sour soup is great. Lunch is the exact same food, but cheaper. Kids 3 and under eat free, and 4-10 eat at a reduced cost. Add plenty of sauces, they're...

Its a clean, and staff is excellent. I told the guy at the grill I have allergies and they do an excellent job at keeping everything away from your food.

I haven't been to a HuHot for a few years. We only have a Genghis Grill where I live (not in IA), so as far as knowing what the sauces taste like, I was flying blind, no one use taste sticks. After I had to go get more sauce as I hadn't added enough to even get a flavor. Would be nice to be able to taste first, I wasn't sure I'd like the sauce so didn't put alot on. I did 2 scoops, went back to get 4 more to get flavor.

I got here just before a big rush.. The cooks did a good job at keeping my food separate, but didn't cook it long enough so my potatoes were still wet and cold, noodles were lukewarm and carrots were very crunchy and raw. the meat was cooked all the way through, but could have been cooked more though. By the time O walked from the grill to my table, my food was cold.

It wasn't a terrible supper, but definitely was a...