Our first try at about 5 PM on a Friday. I ordered take-out upon arriving in person and planned on waiting. Ordered a shrimp basket and a chicken strip basket. Asked for tartar sauce with the shrimp basket. The young lady who took my order was pleasant and helpful, but told me it would take 15-minutes. Kind of long for a restaurant that only had a few customers and maybe six at the bar. I walked over to the bar and stood where you normally stand to place an drink order. Stood there about 4 minutes and was not acknowledged in any way by the two staff who were behind the bar. Finally I spoke to one of the bar staff, "a Sprite or 7-up please." The lady who I addressed did not reply to me or make eye contact, but simply said something to the person at the hostess stand across the restaurant, who then came to inform me I would need to order a drink at the front. I was charged $3.79 for the drink which was Sierra Mist or something (not 7-up or Sprite). An aside, this drink had a off taste, like plastic or something. I let the hostess, know and she apolegised and offered to replace my drink. After the majority of 15-minutes, someone brought me my order. I should have checked the order before I left, but my wife was waiting in our car. Upon getting home the first thing I noticed was a total absence of tartar sauce. I had ordered sweet potato fries and these were floppy and not crisp. The chicken strips were consistent with the sweet potato fries, barely done and actually not cooked in spots. I know better than eating undercooked chicken! My wife offered some of her fried shrimp, another unpleasant surprise, as the not crisp batter coated precooked shrimp (steamed like bought in a grocery store). Okay I recognize the issue with our order - simply the fryer oil temperature was too low, or there were too many items in the fryer. Either way, there appears to be a lack of quality checks before an order is delivered to a customer. My bad for not checking the order. I hope they can improve things, but it will be a while before I give the Crab another try.