Hillside Village Shopping Center — Attraction in Cedar Hill

We had a horrific experience at the splash pad at hillside village. There was one security guard who was very aggressive and yelling at my kids who were in the splash pad. My ten year old is tall for her age and I do understand that we should have read the rules that said she must be under 48 inches but for this security guard to go up to my child so violently, yelling at her putting his hands all in her face is uncalled for. She is a minor and he saw where we were all sitting together at the table there so he could have easily gone up to us the PARENTS to address the situation instead of traumatizing my child. I do not disagree with the rules and am not upset about that just about the way this security handled it and the first thing he says to my husband when he asked what happened is “why do you have a problem?”. My husband also asked the security guy why he said nothing to the adult lady who got into the splash pad while wearing a dress. This adult lady was running in and out of the splash pad with her teenage kids and he said and did nothing to them, so we do feel he targeted us because there were many other kids who were taller than my child in the splash pad. And yes I am sure she was an adult woman and he was there while she was doing that, he was looking right at her the entire time she was there. He then began yelling at my husband and cussing at him, telling him “what are you gonna do about it”. I went to the management office to file a report on him and they were closed because it was after 5pm and I also called the management number and it went directly to the security officers and they repeatedly hung up every time I called. I wanted to at least call the management to leave a message or something for them to give me a call back when they were open. We spoke to a police officer who was there at the mall and unfortunately said they couldn’t do anything about how the security guard was acting besides file a report with mall management, the police officer just apologized and welcomed us to stay at the splash pad with our kids but we chose not to and expressed how uncomfortable the security guard made my kids feel, the way he kept staring at us and harassing us. The other security guard (wore glasses and had long hair) who was there tried to deescalate the situation, he tried to calm his coworker down to no avail, he apologized to us for him, all while the rude security officer ( tall and skinny, wearing a hat) was trying to bait my husband into fighting him, telling “Do something, do it, bet you won’t do nothing”. It was truly the worst experience we have ever had. I would not recommend this place at all. Hillside Village needs to do a better job with their security, better screening on them or the company they hire from. I do hope they replace this man with someone who is better suited to not only be around children but also one who doesn’t act like a...

Stopped by Dillard's to buy my dad a robe for Christmas. I felt like the customer service was lacking for meeting my expectations considering somewhat a pricey store. I had changed my mind about purchasing directly from the store and just use online since I had to mail the package. I was told this; that I needed the receiver information like their ID/DL, credit card information. In actuality they needed only the sender information... I was misinformed by several employees about that. I decided I will just order online myself instead of them doing it. While, returning the itemI brought up the conversation; I just bought this and needed it shipped. I didn't want to go to the USPS, FEDX and I will have tobuy a box. So, this particular lady listen, cared and got the job done 100%. The robe was shipped directly and got there before Christmas. Almost sure I won't be a...

Convenient for locals who need something quick and don’t have time to go to the mall. There’s a lot of vacant stores and the stores that are operating have limited assortments compared to mall locations. Stores like Childrens Place and Old Navy are literally trashy. I have a picture of 4ft of trash piled up next to the Old Navy cash register where customers wait and Childrens Place is a lawsuit waiting to happen: boxes on the floor and not being ADA or OSHA compliant in addition to the clothes thrown everywhere. If the City of Cedar Hill would start demanding even the most basic customer service standards from Hillside Village owners and businesses, they would do more business, stores would stay open and restaurants would survive. Take a page from Highland Park and Highland Park Village, not anything...