Popeyes Louisiana Kitchen — Restaurant in Cedar Hill

Never have spicy chicken wings ready and you have to wait 30 minutes for it to be cooked. Last visit, they had only 1 spicy wing.

Everybody who works there is mexican. They always speaking spanish. It's offensive to speak Spanish when you have an irate black customer. Reason for the customer being irate: 5th visit to restaurant and there was no wings ready. Edgar got fly by the mouth by saying "We don't have any and we probably will not drop none." Then, he looked at the other pieces of chicken gesturing 'what do you want?' The corporate number was asked and the manager refused to give it. He replied "For what!?" He called his manager on the phone briefing her of the situations in broken English mixed Spanish. Then, hung up talking noise. The whole floor was talking in Spanish until we got our food...30 minutes later.

Edgar has a bad customer service to be on the cashier. He was lending on the wall talking and taking orders. He's attitude is bad, which can cause bodily harm.

But I'm not shock because it'd a reflection of management. Jesus is nowhere near professional and he shouldn't be an manager. Lety is NEVER at the store nor does it seem like she promote professionalism, efficiency, customer service, and respect. I've been visiting this place for 6 months and nothing has changed. That's because there isn't any other popeyes in the area. The next popeyes is about 20 minutes in different city...Dallas. And, an average car...

I don't know what it is about some of the staple businesses in Cedar Hill, but Popeyes Chicken use to be the hot spot before service started to sharply decline along with the food. I gave it 3 stars because some of the other reviewers are correct about the language barrier, rude service, low or lack of adequate inventory (meaning no chicken half the time), long wait times for fresh chicken, or you receive dry, old chicken.

The managers here should know what their peak and off-peak times are, to make sure they have enough stock for the day or for a few days until their next delivery. It seems like a never ending excuse to hear.."It's going to be about 10 to 12 minutes for fresh chicken." REALLY!?!?!? So that tells me, they will sit there and wait until certain parts of the chicken are all gone before dropping another batch. Now, I understand you may have a customer that will come and order an abundance of wings, legs and thighs, causing the cook to make a drop on fresh chicken. But this issue is an ongoing problem at Popeyes.

Really, it's almost like a catch-22 situation...You either catch them on a good day, or catch them on a bad day. So I can't say this Popeyes is the worst or a totally bad place to eat. They just need to improve the service a bit and gain back the popularity...

The chicken is good....when they have what you want. Order it....pay for it...wait for it...."I'm sorry, we're out of spicy". Last few times I was there a lot of people were waiting and waiting. All for spicy chicken and they kept cooking regular! You would hope that a manager would know what you sell most and adapt. NOPE. The very last time I was there I through a little fit and asked for the manager. This SHOCKED the entire staff that I asked for the manager. The so called "manager" came up with a lost look on her face and just stood there. I explained my history there and my opinion (I know, everybody has one) and asked what has changed here in the last few months that has caused the issues that I brought up. Her answer: "I don't know". Never offered an apology or anything. I figured that answered my question.

The driver through was a rude, I'd rather talk to the girls about something else while I'm handing you back your change and chicken.

Whoever owns the Cedar Hill location really needs to consider an upgrade in management and employee...