Chicken Express — Restaurant in Cedar Hill

This will be my absolute last time spending money at this location. Cedarhill chicken express has failed me numerous of times, but this time they downright ROBBED me. Last night I ordered two 7 piece chicken strip meal’s and a three breast meal. Instead I got two 4 piece chicken meals, with two rock hard burnt biscuits, and I’m not exaggerating the type a biscuit you can throw it against the wall and it would not break. The fact that they would even serve that to me as a loyal customer is absolutely unacceptable and disrespectful this is the second time this has happened to me in the past month and it will be the last. The three breast mills were absolutely cold to the touch. I used to work in a similar chicken Place and there is a time limit that you can have the food to be served without making a new batch and trashing the old, I could tell for a fact that that was an old batch that should’ve been thrown away hours ago. I will make sure to tell everyone I know and my family members who eat their regularly, Who eat there more than twice a week to not go to this location again. We are better off going to the new raising cane‘s that will never serve cold hard food. What makes all of this even worse and what made me come make a review, is the fact that I could not get anyone at all to answer the phone to fix this for me. I called for the next hour or two until they closed. Still never received one answer. Despite their live hourly sales online saying they were slow. Instead of me splitting our two 7piece meals with our kiddos, I did as any mother would, and gave my babies the food I went to bed hungry because I was not able to get back out and confront them about this and no one answered the phone. Someone from corporate really needs to evaluate the stores business I have looked at the reviews on here and it is ridiculous how unsatisfied our community is with the store. At this point for them to up their pricing is absolutely ridiculous for lower service. What is their business,? Is it to serve as high-quality meals like their website says, or is it just to rob us of our money. Someone needs to reach out and make this right I am very upset and...

Well, my experience with this restaurant is a little different. Mine has to do with training the window staff and money. I visited this location about 3 weeks ago. When I drove to the window, I was given my order; however, my change was not given to me. When I inquired about my change, the young man became totally confused and had to call 2 more workers over to assist. After the 3 of them brainstormed how much my change would be…(believe it or not), I was given the exact amount as my ENTIRE order!🥺. So, being the honest person I am, I asked to see the manager. It took awhile for the young man (manager) to come to the window. I started by saying, “I don’t want to get the young man working the window in trouble; however, he could certainly use some additional training. Who knows how much $$ this location has lost. So, I explained the situation to the manager. My change should have been around $1.36; however, I was given $24 and some change. I could have driven away; but, my conscience would not allow me to. I felt sorry for the window clerk. After the manger heard my story, he thanked me, gave me the correct change and said, “I will take care of you on your next visit.” But, he never asked my name or got ANY information from me. Not every customer would have been so honest! PLEASE adequately train these young...

This location needs to train their staff. So I went to order 5 meals. I don't think that's too many to order. I was telling my order one meal at a time, although they were almost all the same, only difference were the drinks and some spicy. The guy taking orders was so confused. He kept re asking me my order even though I repeatedly said each meal one by one. At the end, he had I ordered 7 meals. I only ordered 5. So we went over each again. Still didn't get it correct. I got to the window and paid, the receipt clearly says they charged me for 6 meals. The guy at the window said no it was only 5. I showed him the receipt and he still said 5 meals but the receipt shows I paid for 6. Then after he looked it over and over he said oh okay I see. So do you want a refund. I told him I've been in this line so long I guess I'll keep the meal I didn't order but paid for. Then he refused to give me my 6th drink. He asked to see the receipt again. I get home to find my order wrong. The items I ordered spicy were not spicy!!! Everything was original! On top of that, they gave me 7 meals! So I'm sitting here with 2 extra meals I did not want. In summary, I ordered 5 meals, paid for 6 meals and was given 7 meals which were wrong! It shouldn't be this difficult to order 5 meals. This location is horrible. They need to...