Taco Bell — Restaurant in Cedar Hill

I have recently started going to different Taco Bell locations almost weekly and ordering a single Doritos Locos Taco through the mobile app. Every location I go to, I walk in, tell them I have a mobile order, they either already have it made and ready for me at the counter, or they get it to me within a couple minutes. After all, how long does it take to throw some pre-made meat, lettuce, tomato and cheese in a shell? Well, according to this Cedar Hill location, it evidently takes a LONG time...

The first time, I went through the drive through which had maybe 5 cars in front of me. I waited a good 25 minutes before getting to the window and receiving my single taco.

The next time, having learned the drive through is a no-go, decided to walk inside (which had quite a few people already waiting there which should have been a sign). After waiting about 3 minutes for an employee to even acknowledge my presence at the counter, it took another 20 minutes to receive my food.

The next time I saw the drive through had only one car going through it so I figured I'd try that again. Got to the speaker and hear a voice telling me the drive through is out of order and to go inside.

The next time, I went inside where there was only one person waiting for their order, yet it STILL took about 10 minutes before receiving my order (which had been placed several minutes prior on the app). And as I was leaving with my single taco, I notice all the cars in the drive-through were backing out which I'm guessing means the drive-through went "out of order" again (whatever that means).

The employees don't even try to be friendly to you. I've even seen some employees in the kitchen (who I'm guessing were either super lazy or on break) just hanging around doing nothing other than distracting the employees who are supposed to be working.

All this to say, even if I have to drive 5 minutes out of my way to go to a less convenient location, it will still save me lots of time. The only reason why I'm not giving a one star review is because the food is good and they've never gotten my order wrong (which would take some talent considering I only ever...

Don't go through the drive through at this Taco Bell. Service has gone from pretty good to bad. Used to be, I could go through to get food on my way to work for breakfast, ordered and was done within 3 minutes. In the past week, I went twice, once in the evening and once for breakfast. Took 30 minutes to get through the drive through on the evening visit (they claimed it was because they were short on people to prepare the food), the second time I was able to get out of the drive through line after 10 minutes of waiting. I may have to go to a different Taco Bell in the future. Wish I could give zero stars, one is more than they deserve.

Edit and update: I tried again two weeks later, at 7:45pm and decided to go into the lobby this time to find the doors locked. When I called them to ask why the doors were locked, they gave the same reason as last time (shorthanded) which I found unacceptable and that they should put a sign on the door indicating why the lobby was closed (if they did, I would had seen it, and happily went elsewhere with no complaints). They were very rude as well during this. I told them they had lost my business permenantly, and their response was "There are thousands of Taco Bells in the country that you can go to instead." Unprofessional, Rude, Bad customer service. DO NOT go here, they do not deserve your business!

(I don't even think they read these reviews, or something would have been...

ZERO STARS!!! WORST EXPERIENCE AS OF YET. Ordered thru the app only to find out they had no Coolata cream which we were told RUDELY at the window. We chose other drinks and were handed those along with one party box stuffed with 24 tacos and a burrito. We were told to go around when we asked about the rest of our order. We parked and 1 person went in where she was given another part of order(nachos) that had to be brought back in because it was incorrect. The 2 managers standing 8 ft away ignore her while she tried to get the rest of the order and the correct nachos. She was finally acknowledged by a manager who told her there was no fryer to make the missing part of order so she requested quesadillas instead. 10 minutes later we were given the quesadillas and the correct nachos. And a bs show of the manager getting on to her employees. She gave us 4 coupons for the price difference they already charged us, not a refund. And our drinks were half melted by the time we finally got all our food correctly made. This location has hit an ALL TIME LOW!! Your manager is very insincere and your employees are either incompetent or plain...