Andy's Frozen Custard — Restaurant in Cedar Park

Tonight was my first and last night visiting this place. I wanted to compare the custard here with Shakes in Cedar Park. Went through the drive thru, received the wrong concrete, got out to walk up to the service window, was 2nd only in line and waited almost 10 mins to be asked what I needed as I clearly stood there with a custard item in my hand. There were about 5 kids inside that I could see, meanwhile 2 of them, the boys, stood around doing absolutely nothing but looking around and pretending they had something to do. Continued to wait and then the same drive thru girl who got my order wrong came to the window to ask me how she could help me. I kindly explain that the order was wrong and tell her what it was supposed to be, then she walks off and comes back to confirm she got it correct, walks off and I wait another 10 mins as the next 3 customers come and go. Drive thru was dead which was why the girl who got my order wrong helped me at the front. I get tired of watching people come and go and realize the drive thru girl is no longer inside and she’s definitely not correcting my concrete. I make eye contact with someone else and she asks me what’s going on and I proceed to explain that I’ve been waiting for my item to be corrected. She gets the correct order from me, takes back my wrong one, isn’t that literally illegal to do in texas? Pretty sure you’re not supposed to accept food or beverages back into the window, then she continues to go about her business with the cones and I proceed to wait at least another 5 mins until I see the drive thru girl back inside making my concrete. She then gives it to one of the boys who was doing nothing the entire time. In those 20 mins I spent waiting for my item to be corrected, some other guy came with an incorrect item and had it replaced before I even addressed with the 2nd person that I was still waiting. What an absolute joke. Either one of the boys who stood there looking around could have and should have corrected it within 5 mins of me approaching the window, or the drive thru girl could have passed it along to the other girls who were making drinks and still had breaks in between. Every single other customer that I saw ordering didn’t even wait 5 mins for their items. I had a simple concrete. Definitely sticking to Shakes and will never give y’all...

Update August 2025

Visited Andy’s again this weekend… still one of the top spots. Early evening, not crowded … custard is great. Issue this time was inadequate blending of the concretes, all added ingredients were blended on top 1/3 of finished product, bottle 2/3 of each cup was just plain custard. We had to use spoons to complete mixing of both concretes. Plenty of workers inside, having a great time as a group, not paying attention to the finished product. Perhaps a training issue!? Should be easily fixed! Still recommend Andy’s!

Update April 2025

Stopped by Andy’s today, adults and littles. All loved the custard. Still top of the heap frozen heaven. Fresh custard churned out every hour. YUM! Staff is friendly, service was fast, even on a weekend night. Only negative is the drive through lane which stands between all parking areas and the store. Be careful with kids, drive through gets busy, and although well marked watch your kiddos! Highly recommend Andy’s for your frozen dessert fix!

Original Review

I was raised in the Mid-West, and in my hometown there was an iconic frozen custard place, the best I have ever had, to this day. I've traveled a lot, lived in a few different cities, and tried my fair share of frozen custard across the country. No frozen custard ever came close to my extremely high standards, until now! Andy's Custard is awesome, and the closest I have ever come to the iconic frozen custard place in my hometown. WOW! I may have to travel back to my home town to compare, but I'm thinking Andy's may even be better! The custard is super fresh, not too sweet, the toppings are varied, something for everyone. I wish Andy's was farther away, I wouldn't visit as much, it's not good for my waistline! LOL If you haven't experienced an Andy's frozen custard treat, you've gotta go. You'll likely see me...

I've been salivating ever since Andy's advertisement about a new flavor creation called "cannoli"! I can't help it!!!! It's in my Italiana blood ! Who would've thought that this ice cream at Andy's called a Cannoli Concrete would be like eating cannoli's from a cup with a spoon? I could taste just the right amount of everything from pistachios to the cannoli shell, two mini chocolate chips, and that delicious mascarpone cheese blended custard. Andy's has just about every fruit & flavorings,, marshmallows, nuts- really anything you could possibly want to be served with their delicious chocolate or vanilla custard. If I wasn't so fat, I go every day!! As it is, I hadn't been in a couple months and kept waiting for just the right time to go and check out this fantastic flavor for myself!!! (By the way it is wholeheartedly tested and approved by Bo, my four legged 10 month old child) I like the fact that the same young woman that I had the last time I was, there was still there and waited on me. I'm always impressed when employers can hang onto their employees, especially in the food service industry. I happened to use the drive-through because I had my dog with me and the service was excellent . They don't keep a tip jar visible and don't ever ask but I always do my best to tip generously.. Almost the entire facility is made of window glass so you can see everything that's going on inside. It's always been very clean. Thanks so much for figuring out how a cannoli could be expressed in a concrete !!!! If you're looking for a recommendation for dessert, get your custard on...