Chili's Grill & Bar — Restaurant in Cedar Park

Hate to give three stars but I was super disappointed during my time dining at Chili's I have ate at many locations and never really had a bad experience but this past visit was very mediocre. I walked in around 5:30pm and they weren't too busy but surely acted like it, me and my friend waited at the front for someone to greet us for a few minutes, host finally comes over to sit us at at a booth with no menus just silverware, we sat there for about 10-15 mins until someone that wasn't even our server asked if we have been helped notices we don't have menus and attempts to go find some. a few minutes later the manger comes over to explain he will be helping out the server because she was a little behind. We ended up both ordering steaks I asked for mine to be well done and my friend wanted his medium rare and since it's was their birthday they had $3.13 Margaritas so we also had a few drinks. When our orders came out I noticed my steak still had a lot of juices coming from it looking just like my friend steak I cut into mine and immediately noticed that my steak was not fully cooked it still was very pink and raw I called over to my server and asked for it to be sent back to the kitchen to be cooked a little longer they then took my steak put it on a different plate and sent it back to the kitchen a few minutes later they bring back my steak and it was still pink not to sound like a difficult customer but I know what well done looks like. The pictures I took here are after they brought it back a third time and I still noticed that it wasn't fully cooked liked I wanted. The cook even came back from the kitchen glaring at me from the corner probably because he thought I was joking about how I wanted it. After the third time my sides was cold and I was just fully dissatisfied and sent everything back ready to go. The manger did his best to accommodate me by taking off my meal and even comping my appetizer. The only thing our assigned server did was check In maybe like twice to see how everything was but other than that she did nothing to help us. The only good thing about my time there was the Margaritas. Definitely won't be going back to that location anytime soon really just because of the...

My family and I decided to go to chili’s for dinner yesterday. The service started off well we got our drinks right away, and our chips and dip. The waiter was Very nice. After she took our dinner Order,things changed for the worst. We waited and waited and waited I would say 45 min or more with no food. The waitress came back and apologized for the wait and that they were just waiting on my husbands quesadillas. I was understanding until we waited and waited and waited again. The waitrsss came back and said she is sorry but they didn’t expect it to be that busy. I explained to her I have a 3 year old and there was only so much time we had to be there before he gets agitated and can’t sit still any longer lol. She apologized again and went to check on our food. In the meantime the manager came over and apologized and said he would not charge us for our kids plates. Finally my sandwich and my husbands food came out but the 2 kids plates were missing. My sandwich tasted like it was sitting for a while and my husbands quesadilla,they said they were waiting for,came out like it had been sitting under a heat lamp for a while with the lettuce all shriveled up. I finished my sandwich which wasn’t great and my kids still didn’t have their food. Finally my daughters mini cheese burger bits came out and she was upset because the meat was burnt the bun was crunchy and the cheese was missing along with my sons dinner. It’s been an hour and my son can’t sit still any longer and is very irritated and hungry I finally have the waitress take back the mini burger bites that had no cheese and asked her to put hers and my sons dinner in a to go box and had to go. She came back finally with the food in Togo boxes we paid and got out of there. This experience was horrible. This was one of the rare occasions we went out to eat and picked the wrong place. The thing I’m upset about is, I understand it can be busy and getting your food may take a while but when you do make sure the food is good and freshly made. It took too long and the food...

I very rarely give 1-star reviews, but this was the worst experience I have ever had at a restaurant. We ate here on June 3rd at around 7 PM. There was no wait to be seated which was great -- it wasn't that busy. However, no one came by to greet us, get our drink orders ... for over 30 minutes! I had to talk to the front door greeter and ask for a waiter to come by and we still had to wait awhile before she finally came, right when we were about to walk out.

You might think that 30 minutes without even someone greeting us or getting us drinks might be normal ... if it was super-busy.

But, there were two couples that walked in at the same time as we did, and their servers were attentive, friendly, and checked on them constantly. They had appetizers, drinks, and their entree way before we did and they left long before our food even came. Meanwhile, we never got our drink order or had someone greet us.

Our food finally came out and it was ... okay. The burger I got was great and tasted fantastic, but my fries were warm (seasoning tasted great). My wife's Carribean salad was delicious but they put a ton of cranberries on it (she had to leave a bunch even though she likes them)

Our waitress came back one time, but never again after that. We didn't have one of the tablets at our table so there was no way to check out. We waited for over 20 minutes after we had finished eating and our waitress never came back ... so, we flagged down another passing waiter and asked them if we could get our check. She came back but messed up on our order, charging us too much.

By the time we figured that out, we couldn't find her (or our original waitress). We finally were able to find and ask the 2nd waitress if she would print us off a new receipt, which she did.

Our original waitress never came back. I don't know how long she would've made us wait.

Very dissatisfied with both the customer service. I think a 1-star review is...